SIMRAN GHOTRA
Brampton
Summary
Extensive experience in administrative support, sales, and customer service across the banking and logistics industries. Proven ability to manage office operations, coordinate shipments, and handle financial transactions with accuracy and efficiency. Adept at working in fast-paced environments, ensuring smooth office workflows, and providing exceptional client service. Experienced in administrative roles at Canada Goose and Knight Carriers, along with a strong background as a Bank Teller/Cashier at HDFC Bank. Skilled in cash handling, data entry, documentation, and client relationship management. Seeking an opportunity to leverage my diverse skill set in a dynamic organization.
Overview
2025
2025
years of professional experience
Work History
Operations Clerk
SDR DISTRIBUTION (CANADA GOOSE)
08.2024 - 12.2024
- Monitor and maintain accurate inventory records in the warehouse system
- Track incoming and outgoing shipments to ensure stock levels are optimized
- Report stock shortages or damages to the warehouse supervisor
- Ensure accurate picking, packing, and shipping of customer and retail orders
- Print and apply shipping labels, invoices, and other required documents
- Coordinate with warehouse associates to prioritize urgent orders
- Inspect shipments for damages or discrepancies and report to the appropriate department
- Work with carriers and logistics teams to ensure timely deliveries
- Communicate with different departments (customer service, retail, logistics) to resolve order issues
- Help maintain a clean, safe, and organized warehouse environment
- Perform quality checks on products before shipping
- Ensure warehouse operations comply with health and safety regulations
- Follow standard operating procedures (SOPs) for handling, packaging, and shipping products
- Assist with customer inquiries regarding shipments, returns, and order status
- Support retail locations by ensuring timely stock replenishments
Dispatcher Office Administrative
K-NIGHT CARRIER, INC.
11.2023 - 06.2024
- Received, scheduled, tracked, and invoiced orders for delivery shipment management
- Dispatch trucks on routes and follow up with them
- Helped get all routes covered each day
- Great customer service
- Kept track of which driver was on what location
- Stayed organized and always knew which drivers were out on jobs, and which ones were ready to be sent
- Maintain and update driver files
- Save and process Bills of Lading and Proof of Delivery documents
- Call truck drivers on a morning basis to find out status
- Look on load boards for available loads for drivers ready for the day
- Call brokers to answer and make phone calls to truckers to ensure their safety as well as the punctual delivery of parts
- Maximized sales by shipping on time and accurately
- Typed numerical data on legal forms, filed alphabetically and numerically, stamped invoices and answered telephone calls
Bank Teller/Cashier
HDFC Bank
- Demonstrated exceptional cash-handling skills, processed high-volume transactions with accuracy, and provided top-tier customer service
- Proven ability to upsell banking products, maintain financial records, and resolve customer inquiries professionally
- Skilled in data entry, document management, office coordination, and client relationship management
- A proactive and adaptable professional seeking to leverage diverse industry experience in an administrative or customer service role within a dynamic organization
Education
MBA - Banking And Finance
CHITKARA UNIVERSITY
INDIA04-2022
Bachelor of Commerce - Accounting And Finance
Punjab University
INDIA04-2020
Skills
- Customer service
- Communication
- Warehouse Management
- Order processing
- Team player
- Operations Management
- Client Focus
- Ms Excel
- Ms Outlook
- Oracle
- Manhattan WMS
- Customer Relationship Management
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Native or Bilingual
Timeline
Operations Clerk
SDR DISTRIBUTION (CANADA GOOSE)
08.2024 - 12.2024
Dispatcher Office Administrative
K-NIGHT CARRIER, INC.
11.2023 - 06.2024
Bank Teller/Cashier
HDFC Bank
MBA - Banking And Finance
CHITKARA UNIVERSITY
Bachelor of Commerce - Accounting And Finance
Punjab University
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