SIMRAN FATWANI
Summary
A results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Financial Service Associate
World Financial Group Wfg
05.2025 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Personal Support Worker
Personal Employer
02.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Clinic Manager
Efficient Physio Clinic
10.2024 - 02.2025
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
Assistant Manager
MAHAVIR ENGIMACH PVT INC
01.2022 - 01.2024
- Monitored and evaluated KPIs to achieve operational goals
- Oversaw day-to-day operations for smooth functioning
- Tracked and analyzed performance metrics
- Implemented strategies to enhance efficiency and productivity
- Controlled departmental costs and expenses
- Handled customer complaints effectively
Assistant Manager
ICICI BANK LTD
01.2019 - 01.2022
- Processed new savings and current accounts
- Provided services to existing customers
- Sold additional bank products like trading accounts, insurance, loans and credit cards
- Acquired new customers for the bank
- Tracked and analyzed performance metrics
Education
Post Graduation Diploma - Digital Media Studies
Pacific Link College
Surrey, BC03.2025
Bachelors of Commerce - Accounting & Finance
University Of Mumbai
12.2018
Skills
- Effective Communicator
- Analytical Skills
- Customer Relationship Management
- Multitasking
- Problem Solver
- Time management
- Team-Oriented
- Product Knowledge
- web developer
- social media marketer
- search engine optimizer
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Financial Service Associate
World Financial Group Wfg
05.2025 - Current
Personal Support Worker
Personal Employer
02.2025 - Current
Clinic Manager
Efficient Physio Clinic
10.2024 - 02.2025
Assistant Manager
MAHAVIR ENGIMACH PVT INC
01.2022 - 01.2024
Assistant Manager
ICICI BANK LTD
01.2019 - 01.2022
Bachelors of Commerce - Accounting & Finance
University Of Mumbai
Post Graduation Diploma - Digital Media Studies
Pacific Link College