Simran Dhooper
Burnaby,Canada
Summary
Dynamic operations professional with a proven track record at DoorDash, excelling in problem-solving and customer service. Enhanced team efficiency by 15% through effective training and collaboration. Skilled in time management and proficient in MS Office Suite, I consistently deliver results that improve workflows and elevate service quality.
Overview
3
3
years of professional experience
Work History
Operations Associate
DoorDash
Vancouver, Canada
08.2025 - Current
- Coordinated daily operations, ensuring accurate and timely order fulfillment.
- Maintained detailed records and reports to support compliance and efficiency.
- Resolved operational issues quickly, minimizing delays and disruptions.
- Collaborated with cross-functional teams to improve workflows and service quality.
Cashier & Customer Service Representative
Express News Convenience
Vancouver, Canada
06.2024 - 08.2025
- Processed cash, credit, and debit transactions accurately while ensuring smooth checkout experiences.
- Delivered friendly and efficient customer service by addressing inquiries and resolving complaints.
- Monitored inventory levels and restocked shelves to maintain product availability and organization.
- Promoted store offers to increase sales and collaborated with team members to achieve targets.
Customer Service Representative
IndiGo Airlines
New Delhi, India
08.2022 - 07.2023
- Assisted customers with bookings, cancellations, and check-ins across 100+ daily interactions.
- Ensured client satisfaction by resolving issues effectively, achieving a 96% satisfaction rate.
- Collaborated with airport employees and agencies to streamline services, reducing waiting times by 50%.
- Created training documentation and coached new agents, increasing team efficiency by 15%.
Education
Master of Business Administration (MBA) - Marketing
University Canada West
Vancouver, BC06.2025
Bachelor of Arts -
Symbiosis International University
Pune, India06.2022
Skills
- Time management and multitasking
- Customer service and client relations
- Problem-solving and conflict resolution
- MS Office Suite (Excel, Word)
Timeline
Operations Associate
DoorDash
08.2025 - Current
Cashier & Customer Service Representative
Express News Convenience
06.2024 - 08.2025
Customer Service Representative
IndiGo Airlines
08.2022 - 07.2023
Master of Business Administration (MBA) - Marketing
University Canada West
Bachelor of Arts -
Symbiosis International University
Similar Profiles
Marianne ArcherMarianne Archer
Dasher at DoorDashDasher at DoorDash
Jayda ZastoupilJayda Zastoupil
Dasher at DoorDashDasher at DoorDash
Peyton DavisPeyton Davis
Dasher at DoorDashDasher at DoorDash
Kim LewisKim Lewis
Food Delivery Driver at DoorDashFood Delivery Driver at DoorDash
Charissa WorldCharissa World
Dining Room Operations Supervisor at LaSalle College VancouverDining Room Operations Supervisor at LaSalle College Vancouver