SIMRAN DHIRAN
Toronto,ON
Summary
Detail-oriented professional with a background in Computer Science and experience in customer service and administrative support. Proven ability to maintain accurate records, communicate effectively, and collaborate with teams in fast-paced environments. Strong computer skills and organizational capabilities drive operational efficiency.
Overview
1
1
Certification
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Operations Coordinator
Paladin Security
Toronto, ON
08.2026 - Current
- Operate within a centralized Operations Centre, managing multiple software applications and Excel spreadsheets simultaneously to maintain operational records and track daily activities across multiple WSIB sites.
- Created and updated service requests, work orders, activity logs, and operational records to ensure data accuracy, completeness, and accessibility for authorized personnel.
- Drafted professional emails and coordinated with internal departments and WSIB sites during emergency situations, verified information, facilitated timely follow-ups, and supported smooth daily operations.
- Dispatched security personnel and mobile guards in response to emergencies, alarms, incidents, and service requests, maintaining continuous communication and safeguarding confidential records and sensitive information.
Service Associate
Shangri-La Hotel
Toronto, ON
09.2023 - 06.2026
- Addressed customer complaints and inquiries professionally, using effective problem-solving and de-escalation techniques to maintain a positive customer experience.
- Communicated with customers and internal departments to provide accurate information, coordinate requests, and ensure timely follow-up, enhancing overall service delivery.
- Coordinated service requests and escalated complex issues to the appropriate departments, facilitating follow-up and efficient resolution.
- Coordinated service requests and escalated complex issues to appropriate departments, facilitating efficient resolution and improving customer satisfaction.
- Coordinated responses with emergency services, contractors, and maintenance staff during urgent situations, documenting relevant information to support operational continuity.
Supervisor/ Assistant Manager
Tim Hortons
Toronto, ON
10.2018 - 08.2023
- Supervised daily operations, managing inventory, scheduling staff, and ensuring brand standards compliance to enhance operational flow.
- Led and trained team members, ensuring consistent delivery of high-quality customer service and operational efficiency.
- Monitored store performance, analyzing sales data, labor costs, and waste management to meet profitability targets.
- Resolved customer concerns and escalations promptly, fostering a positive guest experience and maintaining customer loyalty.
- Ensured compliance with health and safety standards in food handling and workplace safety, promoting a safe environment for staff and customers.
Education
Post Graduation Diploma - Computer Software and Database Development
Lambton College of Applied Arts And Technology
Sarnia 05.2018 - 01.2021
Bachelor's Degree - Computer Science
Kurukshetra University
Kurukshetra, Haryana 07.2014 - 10.2017
Skills
- Microsoft Excel & Spreadsheet Management
- Operational Efficiency
- Administrative Support & Data Management
- Time Management & Multitasking
- Cross-Functional Coordination
- Data Verification
- Emergency response coordination
- Report Preparation & Recordkeeping
- Clear and Professional Communication
- Client Relationship Management
- Microsoft Office Suite: Excel, Word, Outlook, PowerPoint, Teams, and Power BI
- SQL & Database Management: Data querying, manipulation, filtering, sorting, joins, and database maintenance
Certification
- SQL for Data Analysis
- Power BI: Dashboards for Beginners
- First Aid & CPR/AED level C
- Human Resources: Payroll Administration
AWARDS & RECOGNITION
Employee of the month (Paladin Security), Recipient, "Moments of Joy - Joy Creator" award (Q1 2026) – Recognized by Shangri-La Toronto for exemplifying the hotel's shared values through exceptional guest service, teamwork, and dedication., Recipient, "Moments of Joy - Joy Creator" award (Q4 2025) – Honored for consistently delivering outstanding guest experiences and demonstrating Shangri-La's core values., Recognized for outstanding performance during a hotel flood emergency – Commended by leadership for unwavering dedication, professionalism, and ensuring guest safety while efficiently managing emergency operations.
Timeline
Operations Coordinator
Paladin Security
08.2026 - Current
Service Associate
Shangri-La Hotel
09.2023 - 06.2026
Supervisor/ Assistant Manager
Tim Hortons
10.2018 - 08.2023
Post Graduation Diploma - Computer Software and Database Development
Lambton College of Applied Arts And Technology
05.2018 - 01.2021
Bachelor's Degree - Computer Science
Kurukshetra University
07.2014 - 10.2017