Simran Dhillon
Winnipeg,MB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options and becoming a part of an amazing team where customer needs and satisfaction is at the forefront.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Agent
Uber Eats
04.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Regional Manager
SUBWAY®Restaurants
09.2018 - 05.2021
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supervised staff to optimize brand expansion initiatives and productivity.
Customer Service Sales Representative
Loblaws
02.2011 - 11.2014
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Education
Business Administration
Red River College of Applied Arts, Science And Technology
Winnipeg, MBSkills
- Complaint Handling
- Building rapport
- Customer Focus
- Brand representation
- Service Upselling
- Staff Training
- Retail store support
- Active Listening
- Customer Service
- Conflict Resolution
- Payment Processing
- Call center experience
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative Agent
Uber Eats
04.2022 - Current
Regional Manager
SUBWAY®Restaurants
09.2018 - 05.2021
Customer Service Sales Representative
Loblaws
02.2011 - 11.2014
Business Administration
Red River College of Applied Arts, Science And Technology
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