SIMRAN DESHPANDE
89 Buick Blvd, Brampton,ON
Summary
Competent Candidate with extensive experience in customer support, debt collection, sales with knowledge of financial services.
Overview
4
4
years of professional experience
Work History
Collection Specialist
Goeasy Ltd
07.2023 - Current
- Expertly explaining the company's collection tools to customers, and successfully facilitating the recovery of past-due accounts.
- Conducting comprehensive research and evaluating loan applicants' financial standing, references, and credit history, assessing their ability to repay loans based on debt-to-income ratios.
- Exceeded monthly goal with over $50,000 collected per month.
- Consistently demonstrating exceptional collection skills by managing past-due financial accounts and maintaining a high level of customer service during collection calls.
- Conducting thorough interviews with loan applicants, effectively promoting loan products and insurance offerings.
- Assisting clients in achieving their financial objectives by providing personal loans, guiding them through the application process, and meticulously reviewing documentation.
- Submitting credit and loan applications to the verification department, offering well-founded recommendations for approval, and maintaining credit and loan files.
- Performed first party collections by making at least 70 calls per day on an automated dialer.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
Customer Service Administrator
Rosenthal Zaretsky Nimhan LLP
01.2022 - 06.2023
- Assembled and E-filed personal tax returns of more than 300 clients.
- Managing overall office administration and providing administrative support to Partners and engagement team including photocopying, filing, mailing/courier, etc.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Collaborated in timely processing of billing and accounts receivables.
- Proofreading, editing financial statements, and preparing invoices for more than 200 companies.
- Handling 100 + phone calls per week and responding to inquiries from customers, vendors and other external contacts.
- Acting as Customers Relationship associate to resolve client queries.
- Arranging & Managing 100-150 meetings per month, take Minutes, and completing filling formalities.
- Maintained office calendars to track important dates and deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
Sales & Marketing Coordinator
CoCreators & Company
09.2019 - 08.2021
- Maintained customer database and followed up on leads.
- Answered general marketing department inquiries by email, phone, and mail.
- Made 90+ outbound sales calls per day to potential customers, qualifying leads, and assessing customer needs.
- Achieved monthly sales targets and promoted special offers.
- Collaborated with sales team to achieve sales targets & implement CRM system.
- Led development of social media campaign that increased interaction by 70 %.
- Planned and executed internal and external marketing events.
- Increased average customer booking by 20 % by understanding needs of customers.
Education
Post Graduate Diploma - Marketing Management
Centennial College
Toronto, ON04.2023
Post Graduate Diploma - Financial Planning
Seneca College
Toronto, ON08.2022
Bachelor of Commerce - Marketing& Finance
Pune University
Pune, India04.2017
Skills
- Sales Force
- Excellent Communication skills
- Debt Collection
- Analytical skills
- Organization
- Prioritization
- Multitasking & Detail Oriented
- Problem-solving abilities in fast-paced environment
- Client management
- Cold calls
- Microsoft Office(Word, Excel, PowerPoint)
- Customer Service/Support
- Negotiation
- Team player
- Problem solving
Timeline
Collection Specialist
Goeasy Ltd
07.2023 - Current
Customer Service Administrator
Rosenthal Zaretsky Nimhan LLP
01.2022 - 06.2023
Sales & Marketing Coordinator
CoCreators & Company
09.2019 - 08.2021
Post Graduate Diploma - Marketing Management
Centennial College
Post Graduate Diploma - Financial Planning
Seneca College
Bachelor of Commerce - Marketing& Finance
Pune University
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