Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Simran Chakkal

Vancouver,Canada

Summary

Dynamic professional with a proven track record at Decathlon Canada, excelling in sales forecasting and team development. Achieved a 12% revenue boost through strategic budget management and effective training. Renowned for enhancing customer satisfaction and driving operational efficiency, leveraging strong conflict resolution skills to foster a high-performing team culture.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Reservations Manager

U-Haul
Coquitlam, Canada
02.2025 - Current
  • Oversaw daily reservations, fleet availability, and customer issue resolution for one of the busiest rental locations in the region.
  • Handled 50+ customer reservations/day, achieving 95% booking accuracy.
  • Trained and supported 10+ agents in CRM and POS tools, reducing average call handling time by 20%.
  • Improved fleet utilization by 15% by refining overbooking and vehicle rotation strategies.
  • Conducted monthly QA audits, cutting booking errors by 25% and increasing customer trust.
  • Played a key role in onboarding a new reservation system, streamlining operations across 3 locations.

Sports Leader

Decathlon Canada
Vancouver, Canada
10.2023 - Current
  • Led the successful launch of BC's first Decathlon store, overseeing recruitment, floor planning, and team onboarding.
  • Recruited and trained 40% of the team, establishing a productive culture from day one.
  • Boosted annual revenue by 12% through accurate sales forecasting and budget management.
  • Managed 100+ SKUs, raising customer satisfaction by 30% and sales by 10%.
  • Reduced inventory discrepancies to below 0.5% by optimizing stock control systems.
  • Organized 3 local events and 2 sports workshops, generating $20,000 in new revenue.
  • Collaborated with suppliers to improve assortment planning and reduce seasonal gaps by 8%.

Sales Associate

Columbia Sportswear
Richmond, Canada
09.2023 - 04.2024
  • Worked in a high-traffic retail environment supporting sales, inventory, and customer service functions.
  • Increased sales revenue by 20% through personalized service and effective upselling.
  • Reduced stockouts by 15% via accurate inventory tracking and replenishment.
  • Mentored new staff on customer engagement techniques, enhancing team sales metrics by 10%.

Department Manager

Decathlon Sports India
Pune, India
01.2022 - 07.2022
  • Led department-level operations at a high-volume Decathlon store, with a focus on forecasting and community outreach.
  • Forecasted seasonal demand, contributing 30% to total store revenue.
  • Maintained 98% availability on key promotional items, supporting campaign success.
  • Developed partnerships with sports clubs, generating 10% of monthly sales.
  • Recruited and trained 10 staff to meet team performance targets.

Education

Post-Degree Diploma - Project & Operations Management

Langara College
Vancouver, BC
01.2025

Bachelor of Commerce - Accounting & Auditing

Gujarat University
Gujarat, India
01.2021

Skills

  • Sales forecasting
  • Budgeting
  • Inventory management
  • Team training and development
  • Performance coaching
  • Conflict resolution
  • Service excellence
  • Upselling strategies
  • Event planning
  • QlikSense
  • Microsoft Office Suite
  • CRM systems

Certification

  • Fundamentals of Digital Marketing, Google Digital Garage, 01/01/23
  • Merchandising & Planning Simulations, Lululemon (Forage), 01/01/24
  • Project Management Foundations, LinkedIn Learning, 01/01/22

Timeline

Reservations Manager

U-Haul
02.2025 - Current

Sports Leader

Decathlon Canada
10.2023 - Current

Sales Associate

Columbia Sportswear
09.2023 - 04.2024

Department Manager

Decathlon Sports India
01.2022 - 07.2022

Post-Degree Diploma - Project & Operations Management

Langara College

Bachelor of Commerce - Accounting & Auditing

Gujarat University

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Simran Chakkal