Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simran Bhullar

Kitchener,Canada

Summary

Enthusiastic Application developer gained knowledge from post-graduation actively seeking full- time employment. In depth knowledge of multiple operating system. Handle multitude of customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction and retention.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Intouch CX
08.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Majorel
01.2022 - 06.2023
  • Monitor the social media content that may be offensive or inappropriate with understanding.
  • Handle customer calls daily, with duties including signing up new customer’s account, retrieving customer’s data, discussing relevant information, and cancelling services.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Tim Horton's
06.2020 - 12.2021
  • Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
  • Making sure things are placed properly and everything meets the standards of the store even when it came to cleanliness.
  • Managed timely and effective replacement of damaged or missing products.

English Tutor

Xpert Tutoring
10.2019 - 03.2020
  • Taught more than 200 students of diverse cultural backgrounds in an international classroom.
  • Created a learning environment that sharpened student ability in writing and reading for the growth of each student.
  • Maintains updated pupils progress regularly and provide proper feedback to their parents.

Education

Diploma - Network and Internet Security Specialist

CDI College
08.2021

Bachelor's - Educational Studies

Khalsa College of Education
04.2017

Bachelor's - Computer And Information Technology

Guru Nanak Dev University College
04.2014

Skills

  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Verbal and Written Communication
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Inbound and Outbound Calling

Languages

English
Punjabi
Hindi

Timeline

Customer Service Representative

Intouch CX
08.2023 - 12.2023

Customer Service Representative

Majorel
01.2022 - 06.2023

Customer Service Representative

Tim Horton's
06.2020 - 12.2021

English Tutor

Xpert Tutoring
10.2019 - 03.2020

Bachelor's - Educational Studies

Khalsa College of Education

Bachelor's - Computer And Information Technology

Guru Nanak Dev University College

Diploma - Network and Internet Security Specialist

CDI College
Simran Bhullar