Simran Bhamrah

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Utilized diagnostic tools to identify root causes of customer issues quickly.

• learned new products and features with an interest in technology with Apple

• Demonstrated Apple’s values of inclusion and diversity in daily activities.

• Adhered to company policies, procedures, guidelines and best practices when providing technical advice or solutions to customers.

• Provided technical support and troubleshooting for customers with complex hardware, software and networking issues.

• Provided excellent customer service, resolving inquiries and complaints in a timely manner.

• Developed strong customer service skills through daily interactions with customers.

• Participated in team meetings, providing insights to improve operations.

• Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

• Created spreadsheets using Excel for various reporting purposes.