Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Simran Bhalla

Victoria,BC

Summary

I am a recent graduate with a deep passion for travel and tourism, holding a Bachelor's degree in Travel and Tourism Management and a Post-Baccalaureate in Event Management. My educational path was chosen out of a love for creating connections and memorable experiences, shaping me into a professional with strong analytical abilities, excellent interpersonal skills, and a creative approach to problem-solving. Eager to bring my knowledge and enthusiasm to a practical setting, I'm ready to support team efforts with effective administrative and project management skills. With a commitment to excellence and a personal goal to contribute positively, I am excited to grow and make an impact within a vibrant organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Starbucks
04.2022 - Current
  • Preparing and serving a variety of coffee beverages and food items to customers
  • Handling cash, credit cards, and other payment methods, and ensuring accurate cash handling procedures
  • Providing excellent customer service by engaging with customers, answering questions, and addressing any concerns
  • Operating and maintaining coffee-making equipment, such as espresso machines and grinders

Sales Associate

Zara
01.2021 - 09.2021
  • Provided excellent customer service by greeting customers, addressing inquiries, and assisting with purchases
  • Operated cash registers accurately, processed transactions, and provided correct change to customers while adhering to cash-handling procedures
  • Stayed informed about the latest fashion trends, product features, and promotions to provide customers with relevant information and recommendations

Front Desk Receptionist

Sarovar Portico
01.2018 - 01.2020
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Responded to inquiries and room requests made online, by phone and via email
  • Signed for packages, recorded deliveries and distributed to personnel
  • Completed basic bookkeeping and document filing

Travel Consultant

Thomas Cook
10.2019 - 12.2019
  • Worked closely with different clients to plan various trips for business under strict deadlines
  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit
  • Responded promptly to clients regarding visa, passport and security inquiries
  • Prepared itineraries to deliver travel arrangements to clients
  • Used successful consultative strategies to close new package sales

HR Executive - Talent Acquisition - Intern

MakeMyTrip
06.2019 - 07.2019
  • Collaborated with recruitment and HR professionals to achieve hiring goals
  • Planned and executed recruitment events to bring in area candidates
  • Executed on-time, under-budget project management on recruitment issues for senior leadership
  • Reviewed referral candidates and contacted qualified individuals to request applications

Education

Bachelors - Travel And Tourism Management

AMITY UNIVERSITY
04.2021

Freelancing -

World Economic Forum

Post Baccalaureate Diploma - Managing Festivals and Events

THOMPSON RIVERS UNIVERSITY
Kamloops, BC
04.2024

Skills

  • Event Planning
  • Guest Relations
  • Time Management
  • Crisis Management
  • Guest Management

Languages

English
Native or Bilingual
French
Full Professional
Hindi
Native or Bilingual
German
Professional Working
punk
Native or Bilingual

Certification

  • Sustainable Tourism-promoting environmental public health, University Of Copenhagen
  • International Travel Preparation, Safety, & Wellness, John Hopkins University
  • WHMIS

Timeline

Starbucks
04.2022 - Current

Sales Associate

Zara
01.2021 - 09.2021

Travel Consultant

Thomas Cook
10.2019 - 12.2019

HR Executive - Talent Acquisition - Intern

MakeMyTrip
06.2019 - 07.2019

Front Desk Receptionist

Sarovar Portico
01.2018 - 01.2020

Bachelors - Travel And Tourism Management

AMITY UNIVERSITY

Freelancing -

World Economic Forum

Post Baccalaureate Diploma - Managing Festivals and Events

THOMPSON RIVERS UNIVERSITY

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Simran Bhalla