Simran Bawa
Mississauga,ON
Summary
Adept at enhancing customer satisfaction, I leveraged my expertise in POS system operations and exceptional customer service at Rabba Fine Foods to significantly improve transaction efficiency. My proactive approach to staff training and strict adherence to compliance regulations underscored my commitment to excellence and integrity, driving positive outcomes in fast-paced retail environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Rabba Fine Foods
03.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
- Promoted responsible gaming practices by monitoring customer behavior and intervening when necessary.
- Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
- Educated new employees on lottery procedures, contributing to successful onboarding processes for staff members.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Contributed to increased store revenue through effective cross-selling of other products during lottery interactions.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
- Collected fees for services and games, managing $Amount in cash daily maintaining compliance with State gambling laws.
- Reset and refilled slot machines with tickets and money.
- Explained game instructions and rules to customers.
- Took customer bets, paid out winnings and collected losing bets.
- Conducted age verification checks diligently for all tobacco product purchases in adherence to legal requirements.
- Assisted customers in locating and selecting tobacco products, ensuring a positive shopping experience.
- Managed inventory levels of tobacco products, ensuring proper stock availability for customer demands.
- Participated actively in staff meetings and training sessions, continuously improving personal job performance.
- Ensured timely replenishment of tobacco displays, maintaining an attractive presentation that encouraged sales growth.
- Adhered strictly to company policies regarding sale of regulated products such as flavored e-cigarettes or vape devices.
- Educated customers about various tobacco products to help them make informed purchasing decisions.
Cashier
Fallsview Market
07.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
- Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
- Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
- Stayed informed about jackpot amounts and special promotions, enabling effective communication with customers regarding potential winnings.
- Conducted age verification checks diligently for all tobacco product purchases in adherence to legal requirements.
- Assisted customers in locating and selecting tobacco products, ensuring a positive shopping experience.
Cashier
Asian Food Center
04.2021 - 05.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Used POS system to enter orders, process payments and issue receipts.
Education
Diploma - Business Accountancy
Conestoga College
Kitchener, ON04.2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Money Handling
- Time management skills
- Customer Relations
- Written and verbal communication
- Product restocking
- Conflict Resolution
- Refunds and exchanges
- POS system operations
- Staff Training
- ID Verification
- Reports and documents
- Liquor regulations and compliance
- Liquor Law Compliance
- Spirit, wine, and beer expertise
- Scanner operations
- Credit and cash transactions
- Honest and Dependable
- Reliable and Responsible
- Team Collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Smart Serve certificate
(Certificate Number 240703488041)
Store Serve
(Student #157445)
Timeline
Cashier
Rabba Fine Foods
03.2023 - Current
Cashier
Fallsview Market
07.2022 - 02.2023
Cashier
Asian Food Center
04.2021 - 05.2022
Diploma - Business Accountancy
Conestoga College
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