Summary
Overview
Work History
Education
Skills
Timeline
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Simran Bajwa

Kelowna,Canada

Summary

Results-oriented Retail Operations Professional with expertise in team leadership, process improvement, and technology implementation. Proven ability to enhance sales initiatives and optimize operations. Skilled in coaching, project coordination, and delivering exceptional customer service while maintaining organized workflows.

Overview

2
2
years of post-secondary education
2
2
years of professional experience

Work History

Team Lead - Home Solutions & Appliances

Best Buy Canada
03.2026 - Current
  • Led daily department operations, prioritized tasks to enhance customer experience and streamline workflow.
  • Coach and support employees on product knowledge, sales execution, customer service, and operational standards.
  • Utilized performance results and customer feedback to uncover and implement improvement opportunities.
  • Coordinated merchandising, inventory management, fulfillment, and promotional execution to optimize department effectiveness.

Team Lead- Geek Squad

Best Buy Canada
Kelowna, BC
03.2025 - 03.2026
  • Diagnosed and resolved technology issues, enhancing customer satisfaction through clear, focused support.
  • Completed installations, setups, repairs, troubleshooting, and product education in accordance with company standards.
  • Managed multiple service requests, documented work accurately, and communicated timelines effectively.
  • Collaborated with sales and store teams to identify and recommend tailored technology solutions, improving customer experience.

Best Buy Mobile Associate

Best Buy Canada
10.2024 - 02.2025
  • Assisted customers in selecting mobile devices and accessories, enhancing their technology experience.
  • Supported sales goals by providing tailored recommendations based on customer needs and demonstrating product expertise.
  • Built customer trust through attentive service and clear explanations.
  • Built customer trust through attentive service, ensuring clear understanding of product features and benefits.

Education

Diploma - Computer And Network Support Technician

Humber College
Toronto
09.2018 - 04.2020

Skills

  • Retail Operations
  • Inventory & Merchandising
  • Sales Support
  • SOP Execution
  • Customer Service
  • Project Coordination
  • Process Improvement
  • Technology Troubleshooting
  • Performance Analysis
  • Team Leadership
  • Coaching & Training
  • Conflict resolution

Timeline

Team Lead - Home Solutions & Appliances

Best Buy Canada
03.2026 - Current

Team Lead- Geek Squad

Best Buy Canada
03.2025 - 03.2026

Best Buy Mobile Associate

Best Buy Canada
10.2024 - 02.2025

Diploma - Computer And Network Support Technician

Humber College
09.2018 - 04.2020
Simran Bajwa