Jaskaran Bains
Surrey,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Pacific Coast Express
09.2023 - Current
- Oversee daily Inbound and Outbound operations, while managing a team including Dispatchers, Operations supervisor and Lead Hands
- Collaborated with Senior management to align operational goals with company objectives
- Holding regular meetings with dockworkers, drivers and supervisors to communicate and enforce Health & Safety regulations, and operational needs
- Utilizing Data Analytics and forecasting to plan the hours and minimize cost.
- Managing payroll for the dock hourly staff and city drivers
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Worked all the roles for better insight and understanding of operations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Working with Fleet manager and Dispatcher to make sure all the repairs and CVI's are current.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Dispatch/ Operations Management
TST-CF EXPRESS
03.2020 - 09.2023
- Dispatch and schedule trucks for local and long-distance deliveries
- Ensure timely delivery of shipments by coordinating with drivers and customers
- Manage a team of supervisors and drivers, and provide guidance and support to meet daily objectives
- Maintain accurate records of shipments, schedules, and driver's hours of service to ensure compliance with federal and state regulations
- Oversee the maintenance and repair of the company's fleet, ensuring they are always in top condition and compliant with safety regulations
- Monitor and analyze data to improve operational efficiency and reduce costs
- Provide excellent customer service by resolving any issues and addressing concerns promptly.
Operations Support Specialist
TST-CF EXPRESS
10.2019 - 03.2020
- Using operating systems such as ACCOPS and OASIS for daily operations
- Working with Interline agents to arrange pick-ups and confirm delivery of freight
- Tracking down missing shipments
- Booking appointments for delivery with consignees or arranging dock pick-ups
- Manifesting trailers for delivery in lower mainland, as well as for storage
- Working with FIS to ACE and consist freight to trailers going across the border without complications
- Checking in drivers, confirming pick-ups, and making sure all the paperwork is in order at the end of the day
- Filling out Incident reports and sending them to HR
- Providing coverage for supervisor and managers on their days off.
Dockworker
TST-CF EXPRESS
08.2019 - 11.2019
- Unloading and Loading freight using a counter-balance forklift from/in trailer
- Inspecting the unloaded freight for any damages and irregularities
- Tallying the unloaded freight and inputting information onto manifests and Delivery receipts
- Ensuring the dock is clean and free of any debris in order to prevent any accidents or injuries.
Education
Associate - Business Management
Douglas College
New Westminster, BCSkills
- Operations Management
- Supply Chain and Logistics
- Team Leadership and Development
- Data Analysis and Reporting
- Operations software (eg ACCOPS, Truckmate, OASIS, AS400)
- Customer Service Management
- Planning, Budgeting & Forecasting
- Employee relations and conflict resolution
Certification
Forklift Operator
Williams Machinery - July 2027
Timeline
Operations Manager
Pacific Coast Express
09.2023 - Current
Dispatch/ Operations Management
TST-CF EXPRESS
03.2020 - 09.2023
Operations Support Specialist
TST-CF EXPRESS
10.2019 - 03.2020
Dockworker
TST-CF EXPRESS
08.2019 - 11.2019
Associate - Business Management
Douglas College
Forklift Operator
Williams Machinery - July 2027
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