Simran Ahluwalia
Employee Relations Assistant
Surrey
Summary
Dedicated and results-driven Human Resources professional with experience in team leadership, employee relations, training, and performance management. Proven ability to foster a positive workplace culture, support recruitment efforts, and enhance employee engagement. Strong problem-solving skills, conflict resolution expertise, and a passion for organizational development. Adept at handling HR operations while ensuring compliance with company policies and industry standards.
Overview
8
8
years of professional experience
1
1
Language
Work History
Shift Supervisor
Starbucks
01.2024 - Current
- Lead and motivate a team of baristas to ensure smooth daily operations and exceptional customer service.
- Assist in employee training, coaching, and performance management to drive team success.
- Oversee store operations, including cash handling, inventory management, and compliance with company policies.
- Resolve customer concerns efficiently while maintaining a positive and welcoming store environment.
- Support recruitment efforts by assisting with onboarding and training new team members.
- Collaborate with management to implement company initiatives and drive employee engagement.
Barista
Starbucks
03.2023 - 12.2023
- Delivered proactive customer service by anticipating needs and exceeding expectations.
- Maintained efficiency in a fast-paced environment, ensuring order accuracy and quality standards.
- Assisted in training new hires, reinforcing company values and service expectations.
- Troubleshot equipment issues and provided solutions to maintain smooth operations.
Shift Manager/Key Holder
A&W
08.2022 - 01.2023
- Supervised daily store operations, including cash management and team leadership.
- Directed task delegation, goal-setting, and performance evaluations to improve efficiency.
- Maintained professionalism and de-escalated conflicts in high-pressure situations.
- Scheduled employees, conducted training sessions, and ensured adherence to company policies.
Cashier
A&W
11.2021 - 07.2022
- Conducted training for new hires on register operations, stock procedures, and customer service.
- Utilized suggestive selling techniques to increase add-on sales and revenue.
- Assisted customers with inquiries while maintaining up-to-date product knowledge.
Intern
Government Hospitals and Drug Addiction Center/NGO
08.2017 - 01.2020
- Interned at prestigious institutions, including the Graduate Institute of Medical Education and Research, Lady Hardinge Medical College, and Ram Manohar Hospital.
- Led group discussions and educational sessions for individuals with addiction issues and their families.
- Assisted in identifying treatment barriers and organizing targeted programs for intervention.
- Provided counseling and support services to clients, ensuring high engagement and recovery success.
- Assisted in organizing community outreach programs focused on addiction recovery and mental health awareness.
- Conducted workshops and training sessions for individuals and families dealing with addiction issues.
Education
Post-Baccalaureate Diploma - Human Resources Management
Thompson Rivers University
Kamloops, BC 05.2001 -
Bachelor - APPLIED PSYCHOLOGY HONORS
AMITY UNIVERSITY
NOIDA 05.2001 -
Skills
- Employee Relations & Conflict Resolution
- Training & Development
- Recruitment & Onboarding
- Performance Evaluation
- Leadership & Team Management
- HR Policy & Compliance
- Time Management & Multitasking
- Customer Service & Communication
- Workplace Mental Health & Employee Well-being
Timeline
Shift Supervisor
Starbucks
01.2024 - Current
Barista
Starbucks
03.2023 - 12.2023
Shift Manager/Key Holder
A&W
08.2022 - 01.2023
Cashier
A&W
11.2021 - 07.2022
Intern
Government Hospitals and Drug Addiction Center/NGO
08.2017 - 01.2020
Post-Baccalaureate Diploma - Human Resources Management
Thompson Rivers University
05.2001 -
Bachelor - APPLIED PSYCHOLOGY HONORS
AMITY UNIVERSITY
05.2001 -