Summary
Overview
Work History
Education
Skills
Timeline
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Simran Ahluwalia

Employee Relations Assistant
Surrey

Summary

Dedicated and results-driven Human Resources professional with experience in team leadership, employee relations, training, and performance management. Proven ability to foster a positive workplace culture, support recruitment efforts, and enhance employee engagement. Strong problem-solving skills, conflict resolution expertise, and a passion for organizational development. Adept at handling HR operations while ensuring compliance with company policies and industry standards.

Overview

8
8
years of professional experience
1
1
Language

Work History

Shift Supervisor

Starbucks
01.2024 - Current
  • Lead and motivate a team of baristas to ensure smooth daily operations and exceptional customer service.
  • Assist in employee training, coaching, and performance management to drive team success.
  • Oversee store operations, including cash handling, inventory management, and compliance with company policies.
  • Resolve customer concerns efficiently while maintaining a positive and welcoming store environment.
  • Support recruitment efforts by assisting with onboarding and training new team members.
  • Collaborate with management to implement company initiatives and drive employee engagement.

Barista

Starbucks
03.2023 - 12.2023
  • Delivered proactive customer service by anticipating needs and exceeding expectations.
  • Maintained efficiency in a fast-paced environment, ensuring order accuracy and quality standards.
  • Assisted in training new hires, reinforcing company values and service expectations.
  • Troubleshot equipment issues and provided solutions to maintain smooth operations.

Shift Manager/Key Holder

A&W
08.2022 - 01.2023
  • Supervised daily store operations, including cash management and team leadership.
  • Directed task delegation, goal-setting, and performance evaluations to improve efficiency.
  • Maintained professionalism and de-escalated conflicts in high-pressure situations.
  • Scheduled employees, conducted training sessions, and ensured adherence to company policies.

Cashier

A&W
11.2021 - 07.2022
  • Conducted training for new hires on register operations, stock procedures, and customer service.
  • Utilized suggestive selling techniques to increase add-on sales and revenue.
  • Assisted customers with inquiries while maintaining up-to-date product knowledge.

Intern

Government Hospitals and Drug Addiction Center/NGO
08.2017 - 01.2020
  • Interned at prestigious institutions, including the Graduate Institute of Medical Education and Research, Lady Hardinge Medical College, and Ram Manohar Hospital.
  • Led group discussions and educational sessions for individuals with addiction issues and their families.
  • Assisted in identifying treatment barriers and organizing targeted programs for intervention.
  • Provided counseling and support services to clients, ensuring high engagement and recovery success.
  • Assisted in organizing community outreach programs focused on addiction recovery and mental health awareness.
  • Conducted workshops and training sessions for individuals and families dealing with addiction issues.

Education

Post-Baccalaureate Diploma - Human Resources Management

Thompson Rivers University
Kamloops, BC
05.2001 -

Bachelor - APPLIED PSYCHOLOGY HONORS

AMITY UNIVERSITY
NOIDA
05.2001 -

Skills

  • Employee Relations & Conflict Resolution
  • Training & Development
  • Recruitment & Onboarding
  • Performance Evaluation
  • Leadership & Team Management
  • HR Policy & Compliance
  • Time Management & Multitasking
  • Customer Service & Communication
  • Workplace Mental Health & Employee Well-being

Timeline

Shift Supervisor

Starbucks
01.2024 - Current

Barista

Starbucks
03.2023 - 12.2023

Shift Manager/Key Holder

A&W
08.2022 - 01.2023

Cashier

A&W
11.2021 - 07.2022

Intern

Government Hospitals and Drug Addiction Center/NGO
08.2017 - 01.2020

Post-Baccalaureate Diploma - Human Resources Management

Thompson Rivers University
05.2001 -

Bachelor - APPLIED PSYCHOLOGY HONORS

AMITY UNIVERSITY
05.2001 -

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Simran AhluwaliaEmployee Relations Assistant