- Woking on LLQP and RIBO insurance exam
- Working on getting a Private Pilot License
Ishanika Ishanika
Hamilton
Summary
Experienced business professional with strong focus on administrative support and office management. Adept at coordinating schedules, managing communications, and maintaining organizational systems. Known for effective team collaboration, flexibility with changing needs, and achieving results. Strong skills in Microsoft Office Suite, data entry, and customer service, paired with reliability and proactive approach.
Overview
3
3
years of professional experience
Work History
Business Administrative Assistant
Comu Networks Inc.
08.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Implemented training programs for new employees to help them acclimate quickly to their roles within the company.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Evaluated existing accounting software capabilities; recommended upgrades that led to enhanced performance optimization of Accounts Receivable/Payable functions ultimately saving time and resources.
IT Support Technician
Comu Networks
11.2022 - 07.2023
- Troubleshot and resolved system hardware and software problems.
- Field incoming requests to the service desk via email, phone, voicemail, ticketing system to ensure courteous, timely and effective resolution of end user issues and document all required information.
- Build rapport with partners, vendors and service desk customers.
- Apply diagnostic procedures to help in troubleshooting.
- Record and track service desk requests from report to resolution
- Prioritize problems and schedule technicians to visit sites or perform service calls.
TECHNICAL SUPPORT SPECIALIST
Gatestone & Co
02.2022 - 11.2022
- Diagnose and resolve technical problems encountered by customers
- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues
- Communicate electronically through chats and by phone with customers experiencing technical difficulties to determine and document problems experienced Consult internal software, tools and guides, to research customer issues and implement solutions.
- Escalate or create ticket in Service now for the unresolved issue that needs to be taken care by backend team.
Education
POST SECONDARY COLLEGE DIPLOMA - COMPUTER SYSTEMS TECHNICIAN- NETWORKING
Mohawk College
Hamilton, ON04.2021
Skills
- Company's databases
- Quickbooks
- Strong Knowledge of Microsoft Office Suite
- Help Desk Support
- Good Communication and high Analytical skills
- Budget monitoring
- Invoicing and collections
- Accounts payable and receivable
- Tax preparation
- Payroll processing
Interests
Timeline
Business Administrative Assistant
Comu Networks Inc.
08.2023 - Current
IT Support Technician
Comu Networks
11.2022 - 07.2023
TECHNICAL SUPPORT SPECIALIST
Gatestone & Co
02.2022 - 11.2022
POST SECONDARY COLLEGE DIPLOMA - COMPUTER SYSTEMS TECHNICIAN- NETWORKING
Mohawk College
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