Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simran

Surrey,BC

Summary

Dynamic Front Desk Receptionist with proven expertise at Uptown Med Spa in appointment scheduling and customer relationship management. Recognized for enhancing client satisfaction through effective communication and meticulous database management. Adept at processing payments and maintaining an organized reception area, ensuring a welcoming environment for all guests.

Esthetician offering exemplary service and progressive medical spa techniques. Personable and punctual.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Uptown Med Spa
Surrey, British Columbia
01.2025 - Current
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Greeted customers warmly and made them feel welcome.

Esthetician

Aarav Salon
Batala, India
02.2024 - 12.2025
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Communicated effectively with other members of the spa team regarding client concerns.
  • Educated clients on proper skin care techniques according to individual needs.

Education

Master's in Information Technology - Information Technology

Guru Nanak Dev University
Amritsar
05-2021

Post-Baccalaureate Diploma - Technical Management

Kwantlen Polytechnic University
Surrey, BC

Skills

  • Appointment scheduling
  • Database management
  • Payment processing
  • Cash handling
  • Reception area management
  • Customer relationship management
  • Team collaboration
  • Time management
  • Listening skills

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Front Desk Receptionist

Uptown Med Spa
01.2025 - Current

Esthetician

Aarav Salon
02.2024 - 12.2025

Master's in Information Technology - Information Technology

Guru Nanak Dev University

Post-Baccalaureate Diploma - Technical Management

Kwantlen Polytechnic University

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Simran