Harsimrat Kaur
STATUS - Canadian PR, ,Winnipeg, Manitoba
Summary
Dynamic customer service professional with a proven track record at 24-7 Intouch, excelling in call center operations and inventory management. Recognized for maintaining a 100% QA score while effectively de-escalating customer concerns. Proficient in Microsoft Office and skilled in multitasking, ensuring exceptional customer experiences and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
24-7 Intouch
WINNIPEG, Manitoba
10.2021 - 02.2025
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained 100% QA score as well as attendence points.
Amazon Associate
Amazon.ca
Winnipeg , Manitoba
03.2022 - 04.2023
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
Warehouse Associate
UPS Store
Brampton , Ontario
03.2020 - 08.2022
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
Machine Operator
ALMAG Aluminum
Brampton , Ontario
04.2021 - 12.2021
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
SECURITY GUARD
ALLIED UNIVERSAL
MISSISSAUGA, ON
05.2020 - 10.2021
- I worked as a FRONT DESK SECURITY at Amazon, Bolton My main duties were as follows- 1.) Screening individuals entering designated entrances for symptoms, signs and travel risks based on the provided screening guidelines.
- (Asking questions on screening form +/- temperature reading) 2.) Ensuring all visitors entering follow proper precautionary measures and wear appropriate personal protective equipment when required.
- 3.) Redirecting individuals entering the building to assessment areas.
Training Administrator
Advantage Solutions
Toronto, ON
01.2019 - 11.2020
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Supported onboarding of new employees by hosting orientation sessions.
- Organized handbook and course documentation for participants.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Prepared custom training course materials and presentations for corporate training.
Education
Bachelor of Science - Chemical Physics
GURU NANAK DEV UNIVERSITY
AMRITSAR, PUNJAB Administrative Assistant -
Red River College of Applied Arts, Science And Technology
Winnipeg, MBComputer Networking And Technical Support -
St. Lawrence College
Kingston, ONSkills
- POS systems and ordering platforms, Artificial intelligence (AI) training
- Microsoft Outlook, Word, Java programming, C, coding, Python, HTML, CSS, and SQL
- Call center operations
- Inventory management
- CCTV monitoring, access control
- Multitasking and prioritization
Certification
Licensed [SECURITY OFFICER]
Machine Operator
First Aid / CPR
AI advanced Certification
Willing to relocate for specific jobs
Status - Canadian PR
References
References available upon request.
Timeline
Amazon Associate
Amazon.ca
03.2022 - 04.2023
Customer Service Representative
24-7 Intouch
10.2021 - 02.2025
Machine Operator
ALMAG Aluminum
04.2021 - 12.2021
SECURITY GUARD
ALLIED UNIVERSAL
05.2020 - 10.2021
Warehouse Associate
UPS Store
03.2020 - 08.2022
Training Administrator
Advantage Solutions
01.2019 - 11.2020
Bachelor of Science - Chemical Physics
GURU NANAK DEV UNIVERSITY
Administrative Assistant -
Red River College of Applied Arts, Science And Technology
Computer Networking And Technical Support -
St. Lawrence College
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