Simran
Etobicoke
Summary
Professional retail supervisor with proven track record in store management and team leadership. Adept at optimizing store operations, driving sales, and enhancing customer satisfaction. Strong focus on fostering collaborative environments, adapting to dynamic retail needs, and ensuring reliable and efficient performance. Skilled in inventory management, employee training, and customer service excellence.
Overview
4
4
years of professional experience
Work History
Store Supervisor
Wallmart
12.2023 - 03.2025
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Optimized inventory management system, leading to quicker restocking processes.
Retail Sales Associate
Artizia
03.2022 - 11.2023
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Assisted in loss prevention efforts through vigilant monitoring of the sales floor and reporting any suspicious activity to management.
- Effectively managed time-sensitive tasks such as promotional resets or seasonal changeovers with precision and speed.
- Collaborated closely with daytime staff to ensure seamless transition of responsibilities between shifts.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Sales Associate
Urban Behavior
04.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
BBA - Business Education
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2025
High School Diploma -
Darshan Academy
India04-2021
Skills
- Inventory management
- Customer service
- Workforce oversight
- Multitasking and organization
- Sales strategies
- Operations management
- Store maintenance
- Problem-solving
- Team building and leadership
- Loss prevention
- Sales promotion
- Flexible schedule
- Product knowledge
- Receiving and organizing shipments
- Retail store operations
- Customer needs assessment
- Sales expertise
- Product demonstrations
- Retail sales
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Supervisor
Wallmart
12.2023 - 03.2025
Retail Sales Associate
Artizia
03.2022 - 11.2023
Sales Associate
Urban Behavior
04.2021 - 01.2022
BBA - Business Education
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Darshan Academy
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