Simran Simran
Dental Receptionist
Toronto ,ON
Summary
Dynamic and detail-oriented professional with extensive experience as a Dental Receptionist at Allure Dental, excelling in patient relations and front office management. Proven ability to enhance billing accuracy and streamline patient flow while utilizing EMR systems. Committed to fostering positive patient experiences through effective communication and exceptional customer service.
Overview
2
2
years of professional experience
1
1
Language
Work History
Dental Receptionist
Allure Dental
04.2024 - 03.2025
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
Surgeon Office Manager
Jerry Coughlan Health & Wellness Centre
01.2023 - 03.2024
- Established strong rapport with patients through clear communication about their diagnoses and treatment options, easing anxieties around surgery when necessary.
- Administered pain relief medication.
- Supervised trainees, medical students, residents and fellows to help each achieve proficiency in field.
- Maintained detailed records of each surgery performed, enabling thorough analysis of outcomes and identification of areas for improvement.
- Collaborated with multidisciplinary teams to create comprehensive care plans that addressed all aspects of a patient''s health needs.
- Participated in hospital committees focused on improving patient safety, reducing infection rates, and streamlining processes for surgical teams.
- Mentored junior surgeons and medical students, sharing expertise to help them grow professionally and provide better patient care.
- Analyzed patients' medical histories, medication allergies, physical conditions and examination results to determine best procedure.
- Assisted with the development and implementation of hospital policies and procedures related to surgery, reinforcing a culture of safety and high-quality care.
- Managed scheduling of surgeries effectively while balancing emergency cases, ensuring timely access to crucial procedures for all patients.
- Actively engaged in professional development opportunities, staying current with industry trends and advancements in order to provide the best possible care for patients.
- Enhanced team communication for smoother surgical procedures, leading to increased efficiency and decreased operation times.
- Served as a consultant for other physicians seeking expert advice on specific cases or surgical techniques, enhancing overall quality of care within the institution.
- Ordered and analyzed tests such as x-rays, CT scans and MRIs to help diagnose wide range of medical conditions.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Performed surgery on average of [Number] patients per week to correct deformities, repair injuries, restore functions and prevent and treat diseases.
Education
Post Graduation Diploma - Health Systems Management
Fanshawe College
London, None12-2022
Skills
Incoming call reception
Dental terminology
Patient services
Maintaining cleanliness
Data entry
Front office management
Verbal and written communication
Team collaboration
Patient relations
Patient flow management
Punctual and reliable
Treatment room setup
Appointment scheduling
Administrative support
Phone and email etiquette
Patient documentation
Proficiency in EMR: DENTRIX, ACCURO TELUS, OSCAR PRO, EPIC
Timeline
Dental Receptionist
Allure Dental
04.2024 - 03.2025
Surgeon Office Manager
Jerry Coughlan Health & Wellness Centre
01.2023 - 03.2024
Post Graduation Diploma - Health Systems Management
Fanshawe College