Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simran

Customer Service Representative
Calgary,AB

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Restaurant Server

Big Yellow Door
11.2022 - 10.2023
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent them to kitchen employees for preparation.
  • Welcomed new customers, discussed specials, and took drink orders.
  • Maintain clean and organised dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.

Human Resources Executive

DNA Growth Marketing
08.2021 - 09.2022
  • Enhanced employee satisfaction by implementing targeted HR programs and initiatives
  • Coordinated work activities for HR managers, specialists and recruiting agents
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements

Customer Service Representative

Anytime Fitness
08.2018 - 04.2021
  • Utilized data analytics tools to monitor performance trends regularly, identify areas for improvement, and implement necessary changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
  • I followed up with customers about resolved issues to maintain high standards of customer service.
  • Met existing customers to review current services and expand sales opportunities.
  • Educated customers on company systems, form completion, and access to services.

Education

Bachelor of Science - Computer Applications Development

PCTE
Ludhiana, Punjab, India
05.2001 -

Business Management

Southern Alberta Institute of Technology
Calgary, AB
10.2024

Skills

undefined

Timeline

Restaurant Server

Big Yellow Door
11.2022 - 10.2023

Human Resources Executive

DNA Growth Marketing
08.2021 - 09.2022

Customer Service Representative

Anytime Fitness
08.2018 - 04.2021

Bachelor of Science - Computer Applications Development

PCTE
05.2001 -

Business Management

Southern Alberta Institute of Technology

Similar Profiles

CREATE PROFILE
Simran Customer Service Representative