Simran
Vancouver,BC
Summary
Goal-oriented Guest Service Agent eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with a motivational leadership style and a hardworking mindset.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Best Western Plus
Vancouver, BC
07.2023 - Current
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Efficiently handle guest check-ins and check-outs, ensuring accuracy in reservation details and payment processing.
- Respond promptly to guest inquiries, providing information about hotel facilities, services, and local attractions.
- Handle phone calls and emails professionally, addressing guest requests and concerns in a timely manner.
Food and Beverage Associate
Symposium World Cuisine
Delhi, India
07.2022 - 02.2023
- Welcomed and thanked guests to demonstrate appreciation for patronage. Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
Education
Bachelor in Hotel Management And Catering Technology - Hotel Management And Catering Technology
Maharishi Markandeshwar University
India07-2022
Post-Baccaleurate Diploma - Global Hospitality And Tourism Management
Capilano University
North Vancouver, BCSkills
- Guest Service and Assistance
- Guest Check-In and Check-Out
- Hospitality Services
- Hotel Amenity Information
- Guest Relations
Accomplishments
- Presented a paper at 3RD INTERNATIONAL CONFERENCE IN HOSPITALITY AND TOURISM MANAGEMENT on the topic A STUDY ON CONSUMER PREFERENCE TOWARDS ONLINE FOOD ORDERING SYSTEM
Certification
- Serve It Right Training - 2022
- FSSAI Food Hygiene and Health Training - 2020
- Office Automation Training - 2019
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Limited
Affiliations
CONVOCATION | volunteered in a convocation at my present University.
UNIVERSUM I volunteered at a university-level youth festival which lasted about a week.
AASMAAN I volunteered in the foundation which devotes time to educating poor girls with no resources in rural areas of India.
Training
- INDUSTRIAL TRAINING at JW MARRIOT, CHANDIGARH : Completed my industrial training at JW MARRIOT HOTEL, where I have worked in various hotel departments.
- VOCATIONAL TRAINING at BAKE STUDIO, AMBALA : Completed my vocational training at the bakery and learned about the basics of baking. Got efficient in cake decorations and baking .
Timeline
Guest Service Agent
Best Western Plus
07.2023 - Current
Food and Beverage Associate
Symposium World Cuisine
07.2022 - 02.2023
Bachelor in Hotel Management And Catering Technology - Hotel Management And Catering Technology
Maharishi Markandeshwar University
Post-Baccaleurate Diploma - Global Hospitality And Tourism Management
Capilano University
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