Simone Watson-Onfroy
Oshawa,ON
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Coordinator
Community Care Durham
05.2016 - Current
- Liaise with CCAC/LHIN and other member of the multidisciplinary team to coordinate services for the safe reintegration of the client to their home
- Provided on call after-office-hours support for staff and clients.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to each team''s requirements.
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Calculated payroll deductions by accurately using CIMS and processed payroll to meet preset requirements.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Personal Support Worker
Community Care Durham
10.2012 - 05.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Documented vitals, behaviors, and medications in client medical records.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Trained and coordinated work of new support workers.
Inbound Customer Service Billing Agent
IQT Solutions
05.2010 - 07.2011
- Handled 3 lines of business answering any billing related questions
- Upsold on customer accounts based on their individual needs
- Provided excellent customer service to a variety of Bell clients
- Worked effectively under pressure to meet tight deadlines, prioritizing tasks according to urgency and importance.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
Education
Ontario Secondary School Diploma -
EA Lovell Continuing Education
Oshawa, ON01.2012
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Proficiency in office programs
- Program follow-up and assessment
- Time management
- Multitasking
- Analytical thinking
- Conflict resolution
- Problem-solving abilities
Certification
- First Aid and CPR Certificate, 2024
- Personal Support Worker Certificate, 2012
Languages
English
Timeline
Service Coordinator
Community Care Durham
05.2016 - Current
Personal Support Worker
Community Care Durham
10.2012 - 05.2016
Inbound Customer Service Billing Agent
IQT Solutions
05.2010 - 07.2011
Ontario Secondary School Diploma -
EA Lovell Continuing Education
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