Simone Stanzani
Walnut Creek
Summary
Results-driven and highly motivated Customer Delivery Specialist with 23 years of experience managing a diverse portfolio of accounts with proven ability to exceed targets and drive success in fast-paced environments. Proven track record of building and maintaining strong, long-term customer relationships, driving revenue growth. Skilled in contract management, and project execution, with a strong focus on ensuring customer satisfaction. Known for exceeding performance targets, resolving issues quickly, and contributing to team success in fast-paced environments. Results-oriented achiever. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
23
23
years of professional experience
Work History
Customer Delivey Specialist
Hewlett-Packard Financial Services
10.2001 - Current
- Ensured compliance with legal and contractual requirements throughout the contract process.
- Improved customer satisfaction by resolving issues promptly and accurately.
- Reviewed incoming contracts and service agreements to ensure accurate pricing and information.
- Maintained strict confidentiality of sensitive information while managing sensitive customer contracts.
- Monitored contract milestones and provided regular updates to stakeholders to ensure project progress
- Ensured on-time contract execution by closely tracking deadlines and coordinating with internal teams
- Managed high-value contracts with meticulous attention to detail, identifying discrepancies and inaccuracies prior to finalization
- Managed a diverse portfolio of accounts, delivering personalized attention and support to meet the unique needs of each account.
- Managed the highest volume account, generating more than 851MM in fundings.
- Built and sustained long-term relationships with key business units and peers.
- Consistently recognized for achieving exceptional funding levels.
- Trained peers and the management team on Greenlake business processes.
- Earned customer trust and confidence through a compelling, persuasive, and composed professional demeanor.
- Thrived in a self-directed work environment, effectively managing daily operations and decision making.
- Contributed to team goals in a fast-paced environment.
- Maintained a professional image that aligned with the company's brand values
Education
Bachelor of Business Administration - Business Education
Instituto De Ensino De Sao Caetano Do Sul
Sao Paulo, BrazilSkills
- Building and maintaining strong customer relationships
- Understanding customer needs and providing tailored solutions
- Advanced Problem Solving
- Analytical thinking
- Documentation management
- Prioritization and Time Allocation
- Detail-Oriented Mindset
- Proficient in Organization
- Strategic Task Management
- Excellent communication
- Managing multiple accounts and priorities simultaneously
- Working effectively within teams to achieve common goals
- Handling high-value contracts and transactions
Accomplishments
- Won first place in an automation contest by conceptualizing a bot to streamline and automate repetitive tasks in Odessa, resulting in significant improvements to operational efficiency.
- Top lease funder, consistently surpassing performance targets and driving revenue growth through effective relationship management.
- Funded $700 million in a single month, helping drive the team’s best month ever, with leadership recognizing my exceptional performance and impact.
- Regularly commended by company leadership and cross-functional business units for excellence in project execution, consistently delivering results and fostering collaborative success.
- Managed and successfully executed over 1,500 contracts, securing more than $850 million in funding throughout 2024.
Languages
Portuguese
Native or Bilingual
Timeline
Customer Delivey Specialist
Hewlett-Packard Financial Services
10.2001 - Current
Bachelor of Business Administration - Business Education
Instituto De Ensino De Sao Caetano Do Sul
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