Jordan Setter
Business Manager
Smithville,ON
Summary
Highly skilled professional with a strong background in finance, operations, and leadership, showcasing exceptional communication and interpersonal abilities for effective collaboration and conflict resolution. Known for strategic thinking, driving results, and championing change while developing people and fostering positive relationships. Proficient in data analysis, operations management, project leadership, and compliance with payroll and regulatory standards, with a keen eye for detail, time management, and a customer-centric approach.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Business Manager
Metro Truck Group
Stoney Creek, ON
01.2021 - Current
- Developed and implemented financial management and control policies, ensuring smooth operation of all financial processes within company.
- Identified and assessed various risk areas with emphasis on financial risks, operational risks, and internal controls, implementing mechanisms to control/minimize risk exposure.
- Managed accounts, oversaw expenditure controls and revenue generation, and directed all divisions, locations, and departments on financial aspects.
- Led development and implementation of annual budget for all aspects of company operations, preparing monthly variance and annual financial reports.
- Provided financial expertise/consulting in business-related decisions, accounting, and control issues, ensuring compliance with CRA.
- Selected, developed, and trained managers, fostering team-oriented environment and addressing performance issues within company.
- Identified and assessed risks associated with systems, ensuring data integrity, PCI compliance, and minimizing risk exposure.
- Provided leadership and direction to Systems team, identifying and implementing enhancements related to branch systems and integration with company systems.
- Worked with Director of Operations to support financial planning and budgeting, developing scenarios and business cases for new investments.
- Represented company on various projects, investigating and recommending improvements in technology or specific processes to increase efficiency and reduce costs.
Regional Operations Manager
Luxottica Retail
Stoney Creek, ON
01.2015 - 12.2020
- Oversaw and managed operations of all retail locations within Southern Ontario.
- Developed and implemented operational strategies to optimize store performance and maximize sales and profitability.
- Ensured compliance with company policies, procedures, and standards across all stores in region.
- Monitored key performance indicators (KPIs) such as sales targets, customer satisfaction, and operational efficiency, taking corrective actions as needed.
- Collaborated with store managers to develop and execute operational plans, including staffing, training, and inventory management.
- Conducted regular store visits and audits to assess operational effectiveness and identify areas for improvement.
- Analyzed market trends and competitor activities to make informed business decisions and drive strategic initiatives.
- Led and motivate store teams to achieve operational excellence, foster positive work environment, and deliver exceptional customer service.
- Managed budgets, expenses, and resource allocation for region, ensuring cost-effective operations.
- Communicated regularly with senior management and provide timely reports on regional performance, challenges, and opportunities.
Store Manager
Walmart
Stoney Creek, ON
01.2010 - 12.2014
- Led and managed all aspects of store operations to ensure safe, clean, and efficient environment for customers and associates.
- Developed and implemented strategies to achieve sales targets, drive store profitability, and improve customer satisfaction.
- Recruited, hired, trained, and supervise store associates, providing coaching and feedback to enhance performance and develop talent.
- Created and executed staffing schedules to meet operational needs while controlling labor costs and maintaining productivity levels.
- Monitored and analyzed key performance metrics, such as sales trends, inventory levels, shrinkage, and customer feedback, taking corrective actions as needed.
- Ensured compliance with company policies, procedures, and standards, including safety and security protocols.
- Managed store inventory, including ordering, receiving, and stocking merchandise, as well as conducting regular inventory audits.
- Implemented promotional campaigns, displays, and merchandising strategies to drive sales and enhance shopping experience.
- Fostered positive work culture and team environment, promoting associate engagement, morale, and development.
- Collaborated with district and regional management to achieve store goals, address challenges, and implement corporate initiatives.
Education
BBA - Business Management
Georgian College of Applied Arts And Technology
Barrie, ON 09.2007 - 04.2009
Skills
Customer Service Orientation
Strong Interpersonal Skills
Leadership
Data Analysis Proficiency
Collaboration and Partnership Building
Analytical
Operations Management
Project Management
Knowledge of Payroll, Legislation and GAAP
Retail Management
Detail-Oriented
Customer Service Orientation
Timeline
Business Manager
Metro Truck Group
01.2021 - Current
Regional Operations Manager
Luxottica Retail
01.2015 - 12.2020
Store Manager
Walmart
01.2010 - 12.2014
BBA - Business Management
Georgian College of Applied Arts And Technology
09.2007 - 04.2009