Simone Sammy

● Monitor and respond to alarm signals with 100% accuracy and urgency.

● Dispatch appropriate emergency services in real-time.

● Provide high-quality customer service to clients in stressful situations.

● Troubleshoot and resolve service inquiries efficiently.

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.

• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Educated patients about possible drug interactions and gave special administration instructions.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.