Simone-Renee Figueira
Brampton
Summary
Committed team player dedicated to exemplifying effective customer service skills in fast-paced and diverse environments. Skilled at managing multiple tasks under pressure while consistently achieving and exceeding performance expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Nooks
11.2023 - 03.2024
- Operated stripe and POS system efficiently and accurately to process transactions.
- Maintained knowledge of ALL store sales, promotions, and store merchandise to provide customers with accurate information and assistance.
- Greeted customers at the store entrance and provided detailed information on sales, products, and services to enhance their shopping experience.
- Collaborated with team members to develop and implement sales strategies, improving customer service and increasing product awareness to drive store sales.
- Restocked and organized shelves, cleaned, and managed store appearance to ensure optimal inventory levels.
Cashier
Marshalls
03.2023 - 07.2023
- Operated cash register or POS system to receive payment by cash, gift card and credit card, issued receipts and provided change.
- Handled merchandise, processed returns and exchanges verifying eligibility of items by examining store items and receipts.
- Completed daily and closing recovery tasks to keep areas clean and neat for maximum team productivity.
Cashier
Fortinos
10.2022 - 02.2023
- Operated POS systems and cash registers with accuracy and efficiency, handling cash, credit, debit, and gift card transactions.
- Welcomed customers warmly, assisted with inquiries, and provided support with packing groceries to ensure a positive shopping experience.
- Conducted thorough end-of-shift cleaning, including sanitizing the register area and disposing of garbage.
Service/Sports Sales Associate
Canadian Tire
08.2022 - 10.2022
- Addressed customer inquiries with a thorough understanding of each department's functions, ensuring smooth store operations and team support.
- Assisted customers in finding items on the sales floor or in the warehouse by utilizing store scanners to accurately track and identify inventory.
- Managed the operation of the skate sharpening machine and paint processing/mixing software, ensuring quality and precision.
- Conducted regular store walkthroughs to reposition items, ensuring shelves were well-stocked, and aisles were clean and visually appealing. Returned merchandise to its proper department to sustain overall store order.
Education
Diploma - Early Childhood Education
Humber College
Toronto, ON06-2026
Skills
- Adaptability
- Communication
- Dedication
- Teamwork
- Time management
Certification
Smart Serve 2023 - 2028
Timeline
Customer Service Representative
The Nooks
11.2023 - 03.2024
Cashier
Marshalls
03.2023 - 07.2023
Cashier
Fortinos
10.2022 - 02.2023
Service/Sports Sales Associate
Canadian Tire
08.2022 - 10.2022
Diploma - Early Childhood Education
Humber College
Similar Profiles
Simone-Renee FigueiraSimone-Renee Figueira
Customer Service Representative at The NooksCustomer Service Representative at The Nooks
Sharon CastleSharon Castle
Sales Associate at The NooksSales Associate at The Nooks
CHLOE WESTONCHLOE WESTON
Customer Experience Representative at THE NOOKSCustomer Experience Representative at THE NOOKS