Summary
Overview
Work History
Education
Skills
Timeline
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Simone Rauffman

Calgary,Alberta

Summary

Dynamic hospitality professional with expertise in cocktails, bar management, event planning and customer engagement. Skills honed in both fast paced night-life establishments and up-scale restaurants. Proven track record in driving sales and enhancing operational efficiency through effective staff management and collaboration. Recognized for exceptional service and adaptability in high-pressure environments, ensuring memorable experiences for all patrons.

Overview

6
6
years of professional experience

Work History

Bartender Supervisor

French Maid Entertainment
02.2020 - Current
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Assisted in recruiting top talent for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic club environment while maintaining a calm, professional demeanor.

Bartender

The Wednesday Room
01.2022 - 09.2024
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Assistant Manager

Busby Countryside Saloon
07.2019 - 02.2020
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Bachelor of Arts - Social Work

Mount Royal University
Calgary, AB
09.2027

Skills

  • Expertise in Hospitality Services
  • Staff management
  • Cocktail Knowledge
  • Customer Engagement
  • Responsible Drinking Education
  • Collaborative Team Member

Timeline

Bartender

The Wednesday Room
01.2022 - 09.2024

Bartender Supervisor

French Maid Entertainment
02.2020 - Current

Assistant Manager

Busby Countryside Saloon
07.2019 - 02.2020

Bachelor of Arts - Social Work

Mount Royal University
Simone Rauffman