Simone Lupo
Genova,IT
Summary
Versatile and results-driven professional with a diverse skill set and a proven track record in managerial roles and technical expertise. Speaking Spanish, English, and Italian fluently, I approach my work from a multicultural standpoint. I am an experienced manager that has successfully managed the operations of a bar restaurant and vacation rental unit. I am an expert in financial management, team leadership, and customer service. Simultaneously, my expertise as a Computer Software Technician has given me the capacity to diagnose and fix a broad variety of technological problems. In addition to these, I have held a variety of positions that have demonstrated my flexibility, clear communication, and problem-solving abilities. Because of my special combination of technical know-how and managerial experience, I'm a valued asset that can work well in a variety of professional settings.
Overview
4
4
years of professional experience
Work History
Host Manager
Due Passi Dal Porto - Airbnb House
04.2022 - Current
- Managed day-to-day operations, ensuring high standards of cleanliness and guest satisfaction.
- Facilitated guest check-ins, provided property orientations, and promptly addressed inquiries.
- Optimized property listings for increased visibility and bookings.
- Developed and executed marketing strategies, leveraging social media for enhanced online presence.
- Oversaw budget, financial transactions, and implemented cost-saving measures.
- Resolved guest concerns promptly, maintaining a high average rating on Airbnb.
- In charge of invoices, reviews and taxes
- Availability for guests 24-hour over the phone and in person
- Managed Airbnb and Booking pages
- In charge of security registration of guests to the police
- Kept an average point of 4.99 out of 5 stars on the Airbnb platform and 9.8 out of 10 on Booking with consistently positive reviews
Computer and Software Technician
Parlandoitaliano And Blablalang School
07.2021 - Current
- Improved software performance by identifying and resolving technical issues in a timely manner.
- Diagnosed and resolved hardware and software issues for faculty, staff, and students through remote support tools, ensuring minimal disruption to the learning environment.
- Provided timely assistance to end-users, addressing inquiries related to software installations, updates, and general IT troubleshooting, fostering a conducive virtual learning experience.
- Actively communicated and collaborated with on-site staff to diagnose and resolve hardware issues, facilitating the integration of technology into the daily operations of the school.
- Implemented and reinforced cybersecurity measures to ensure the security and privacy of sensitive data within the remote learning environment, aligning with industry best practices.
- Managed the remote installation and configuration of software applications essential for educational purposes, ensuring compatibility and optimal functionality.
- Conducted routine system checks, updates, and maintenance remotely to ensure the stability and performance of computer systems used in educational activities.
- Demonstrated strong communication skills in addressing technical inquiries, providing clear instructions, and collaborating with remote teams to facilitate efficient problem resolution.
- Maintained detailed records of support activities, documenting issues, resolutions, and preventive measures, contributing to a knowledge base for future reference.
Restaurant Bar Manager
Bar Mario Di Giovanni Marisola
09.2020 - 07.2021
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
Apprentice Mason
Angelo Guardo
12.2019 - 05.2020
- Enhanced project efficiency by skillfully applying mortar to bricks and stone, following layout plans.
- Increased overall construction quality with accurate measurements and placement of materials.
- Collaborated with experienced masons for improved learning and skill development on the job.
- Maintained a clean work environment to ensure safety and prevent accidents or injuries.
- Contributed to successful projects with efficient utilization of tools such as trowels, chisels, and levels.
- Finished surfaces smoothly using appropriate techniques for an aesthetically pleasing result.
Assistant Electrician
Angelo Guardo
08.2019 - 12.2019
- Improved electrical system performance by troubleshooting and repairing faulty wiring in residential and commercial settings.
- Ensured safety compliance by conducting regular inspections of electrical systems and equipment, identifying potential hazards.
- Assisted in the installation of new electrical systems for clients, resulting in increased customer satisfaction and repeat business.
- Maintained accurate records of completed work orders, enabling efficient tracking and invoicing for services provided.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Supported project planning efforts by assisting with material selection, cost estimation, and timeline development.
Education
Diploma On Computer Studies - Computer Science
Liceo Scientifico Donato Bramante
Magenta, Italy06.2019
Skills
- Problem-solving abilities
- Technology integration
- Customer service excellence
- Financial Management
- Multitasking and Organization
- Attention to Detail
- Hardware Configuration
- Programming
Languages
English
Professional Working
Italian
Native or Bilingual
Spanish
Professional Working
Project - Creation of a community server inside a videogame
I am proud of sharing that I developed a community named "Rustland Italia" using Discord to create a server inside a videogame called "Rust console edition". I was able to reach 500 people and to be awarded as the Number 1 community in Italy and Number 14 in Europe. This project made me use my leadership, communication and management skills to grow everyday and make it a successful community.
Timeline
Host Manager
Due Passi Dal Porto - Airbnb House
04.2022 - Current
Computer and Software Technician
Parlandoitaliano And Blablalang School
07.2021 - Current
Restaurant Bar Manager
Bar Mario Di Giovanni Marisola
09.2020 - 07.2021
Apprentice Mason
Angelo Guardo
12.2019 - 05.2020
Assistant Electrician
Angelo Guardo
08.2019 - 12.2019
Diploma On Computer Studies - Computer Science
Liceo Scientifico Donato Bramante
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