Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Simone Leao

Saskatoon,SK

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cosmetics Department Manager

Shoppers Drug Mart
11.2010 - Current
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
  • Managed team of 10 associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Maintained accurate inventory and sales records for department.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Volunteer

Run For Women Mental Health
11.2010 - 06.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

High School Diploma -

Lowell High School,Massachusetts
USA
07.2003

Skills

  • Organize Inventory
  • Operational Efficiency
  • Product Assessments
  • Customer Needs Assessments
  • Analyzing Profitability
  • Staff Coaching and Training
  • Cash Handling and Reconciliation
  • Inventory Control Processes
  • Originality and Creativity
  • fluent in english and portuguese

Certification

  • CM - Certified Manager Certification

Additional Information

REFERENCE:



PAT WALLIN,(306)270-1441

Former Cosmetics Manager at Shoppers Drug Mart


Zachary Spielman,(306)880-2046

Store Manager at Shoppers Drug Mart.


Jamie Lapitsky,(306)291-0706.


Teresa Giesbrecht,(306)370-0033.

Timeline

Cosmetics Department Manager

Shoppers Drug Mart
11.2010 - Current

Volunteer

Run For Women Mental Health
11.2010 - 06.2023

High School Diploma -

Lowell High School,Massachusetts

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Simone Leao