Simone Leao

Shoppers Drug Mart

11.2010 - Current

Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
Managed team of 10 associates in cosmetics department to achieve and maintain highest standards of customer service.
Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
Maintained accurate inventory and sales records for department.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.