Simone Hayden
Hamilton,ON
Summary
Driven Personal Support Worker and business owner with a proven track record in enhancing client wellness and independence at Heritage Green Nursing Home and boosting customer satisfaction at Popeyes Disney & Universal Tours. Expert in client relationship management and compassionate care, achieving significant improvements in patient comfort and business efficiency. Certified in CPR/AED, showcasing a blend of hard and soft skills essential for diverse environments. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
23
23
years of professional experience
Work History
Personal Support Worker
Heritage Green Nursing Home
07.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Owner/ Manger
Popeyes Disney & Universal Tours
03.2015 - 12.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with over 20 schools and suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Tour Coordinator
Sassi Tour
05.2013 - 01.2015
- Assisted in the planning of large-scale events, including conferences and festivals, contributing to their overall success.
- Coordinated transportation logistics for groups over 30 traveling via various modes such as air, rail, bus or private vehicle hire.
- Managed finances and budgets, optimizing cost efficiency while maintaining high-quality offerings.
- Delivered exceptional customer service by promptly resolving any issues or concerns related to tour arrangements or accommodations.
- Negotiated contracts with suppliers, securing favorable terms for both parties involved.
Manger
Bodyguard Car Alarms And Tints
03.2009 - 07.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed approximately 3o incoming calls, emails and faxes per day from customers.
Operations Supervisor
ISS Facility Services
02.2006 - 12.2008
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed internal operational standards and productivity targets.
Personal Support Worker/ Care Giver
Choices Health Care Services
09.2001 - 10.2005
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Documented vitals, behaviors, and medications in client medical records.
Education
Diploma - Medical Laboratory Assistant/Technician
Anderson College Of Health,Business And Technology
Hamilton, ON05.2021
Diploma - Care And Support Training
Tower Employment & Care Services
London 09.2001
Skills
- Mobility Assistance
- Dementia Care
- Personal Hygiene Assistance
- Emotional Support
- Palliative Care
- Cultural Sensitivity
- Compassionate Care
- Client Relationship Management
- Clinical Documentation
- Assistive Technology
- Elderly Care
- First aid and safety
- Multitasking and Organization
- ADL Assistance
- Verbal and written communication skills
- Daily living assistance
- PPE Usage
- End of life care
- Hoyer Lifting Equipment
- Special Needs Care
- Behavior redirection
- Care Plan Management
- Dependable and Responsible
- Direct Patient Care
- Nutrition knowledge
- First Aid Certification
- Certified in CPR/AED
- Personal Care Worker (PCW)
Languages
English
Full Professional
Timeline
Personal Support Worker
Heritage Green Nursing Home
07.2019 - Current
Owner/ Manger
Popeyes Disney & Universal Tours
03.2015 - 12.2018
Tour Coordinator
Sassi Tour
05.2013 - 01.2015
Manger
Bodyguard Car Alarms And Tints
03.2009 - 07.2013
Operations Supervisor
ISS Facility Services
02.2006 - 12.2008
Personal Support Worker/ Care Giver
Choices Health Care Services
09.2001 - 10.2005
Diploma - Medical Laboratory Assistant/Technician
Anderson College Of Health,Business And Technology
Diploma - Care And Support Training
Tower Employment & Care Services
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