Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Simone Golka

Gatineau,QC

Summary

Dynamic and results-oriented professional with extensive experience at Canada Pension Centre, PSPC, and a proven track record in enhancing client experience and streamlining document control processes. Excelled in roles requiring exceptional attention to detail and strong problem-solving skills. Skilled in Microsoft Office Suite and Siebel, adept at fostering team collaboration and improving efficiency. Achieved significant improvements in customer satisfaction and operational productivity.

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Reliable [Job Title] with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.

Energetic and organized with knack for managing schedules and multitasking in fast-paced environments. Possesses strong communication and organizational skills necessary for efficient office operations and administrative support. Committed to facilitating seamless workflow and contributing to overall team success.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.

Offering strong organizational and time-management skills with keen ability to learn and grow in professional settings. Brings collaborative mindset and ability to quickly adapt to new tools and processes required for administrative tasks. Ready to use and develop communication and organizational skills in [Desired Position] role.

Developed essential administrative support skills in dynamic office environment. Proficient in managing schedules, coordinating meetings, and handling various administrative tasks with precision. Aiming to transition into new field, leveraging strong organizational and communication abilities for impactful contributions.

Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.

Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.

Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.

Diligent [Desired Position] with solid background in providing administrative support and managing office tasks. Proven track record of streamlining operations and improving efficiency in previous roles. Demonstrated strong organizational and communication skills.

Talented [Job Title] with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Experience Assistant

Canada Pension Centre, PSPC
04.2023 - Current
  • Assisted with the development of informative materials for pension plan participants, promoting understanding of benefits and options available.
  • Ensured timely processing of pension applications, maintaining a high level of accuracy and attention to detail.
  • Provided exceptional customer service to plan participants, addressing concerns and resolving issues promptly.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.

Record Clerk, Survivor Team

Canada Pension Centre, PSPC
04.2019 - 03.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Facilitated staff training sessions on new software, enhancing overall productivity.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Streamlined document retrieval, meticulously filing documents both physically and electronically.

Document Control Clerk, Initial Benefits Team

Canada Pension Centre, PSPC
10.2016 - 03.2019
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Converted documents from one application to another.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows and SLAs.
  • Reduced processing time for document requests by creating a user-friendly electronic database.
  • Expedited approval processes by diligently managing incoming requests and ensuring complete submission packages were reviewed quickly.
  • Served as a liaison between departments, coordinating the transfer of important documentation as needed.
  • Ensured compliance with company policies and regulatory requirements through meticulous recordkeeping.
  • Increased overall productivity by promptly addressing any issues or discrepancies within the document management system.
  • Trained new hires on proper document control procedures, ensuring consistency across the department.
  • Demonstrated strong attention to detail when reviewing documents for errors or inconsistencies before archiving them in the appropriate location.
  • Developed strong relationships with internal departments, fostering collaboration for effective information sharing across teams.
  • Enhanced document control efficiency by implementing a streamlined filing and retrieval system.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Prepared documents for projects in accordance with project manager, team, or client specifications.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Established, improved and reinforced document management systems to handle current and expected requirements.
  • Gathered, reviewed and input Initial Benefits reports each day using Siebel and Penfax software.

Senior Administrative Support Clerk, Cdn Forces

DND Health Care Headquarters
06.2016 - 09.2016
  • Working with Military and Medical Specialists to complete Administrative tasks, including Contracting, Records Management, and On-Going Projects within the Directorate
  • Aiding in the administrative requirements related to the DND move to Carling Campus;
  • Implementing GCDOCs for Records and Document Management
  • Performing Senior Administrative and Clerical Duties for the offices with the Directorate of Force Health Protection (DFHP), including creating and maintaining paper-based & electronic files using Portal & Sharepoint

Intermediate Executive Assistant, AS-03

Agriculture Canada, DGs Office, Communication Dept
03.2016 - 05.2016


  • Providing Administrative Support to the DG of Communications Services, using SHAREPOINT, HRG Shared Travel Services, CCM Mercury, RDIMS (eDocs, Windows 8, Microsoft Office 2013, MS Word 2013, MS Outlook 2013, Internet Explorer 9 and Microsoft Execl
  • Managing the DG's office and both his secret and confidential office files
  • Retrieving docs and info from SHAREPOINT and transferring them into the DG's I-Pad for AAFC Governance Committees, such as DGMC and DG Policy and Program Management Meetings
  • Managing the development of Agendas and RODs for the Directors' Bilats with the DG and for the DG's Bilats with the ADM, including sending call-out e-mails for agenda items and Preparing the initial and final draft of the Agendas
  • Maintaining a system for routing and tracking critical, confidential paper and electronic correspondence and ministerial requests, using CM Mercury and RDMIS
  • Composing memos, correspondence, presentations, and publications
  • Assembling and Disseminating correspondence and briefings

SENIOR ADMINISTRATIVE ASSISTANT to ADM (AS-03)

DND - ADM's Office, Public Affairs Dept
11.2015 - 03.2016
  • Acting as a Security Co-Ordinator, granted special privileges to unlock the Assistant Deputy Minister's office and filing cabinets and to access all Filing Cabinets for Top Secret, Secret, Protected B and Confidential documents, using secured keys and secret combination codes
  • Providing Administrative Support to the ADM (Public Affairs), using CCM Mercury Correspondence Management, SHAREPOINT, HRG Shared Travel Services, Windows 8, Microsoft Office 2013, MS Word 2013, MS Outlook 2013, Microsoft Internet Explorer 8, and Microsoft Excel
  • Preparing and Processing Binders on a daily and weekly basis, such as the ADM (PA)'s Daily Binder, Meetings with the various DG's and DM's, and Bi Lat Meeting binders
  • Updating and Revising

Education

Bachelor of Arts - MASS COMMUNICATIONS

Carleton University
Ottawa, ON
06-1986

Skills

  • Expert in SIEBEL, PENFAX, OUTLOOK, MS EXECL software
  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Verbal and written communication
  • Data entry
  • Problem-solving
  • Workload management
  • Team collaboration
  • File and record keeping
  • Support services
  • Administrative duties
  • Schedule and calendar management
  • Office administration
  • Administrative tasks
  • Administrative support
  • Event planning
  • Schedule coordination
  • Microsoft Office Suite
  • Conflict resolution
  • File management
  • Document preparation
  • Task prioritization
  • Data confidentiality
  • Document control
  • Decision-making
  • Record preparation
  • Report generation
  • Multitasking and organization
  • Flexibility and adaptability
  • Editing and proofreading
  • Workflow optimization
  • Record keeping
  • Online research
  • Reporting and documentation
  • Clerical task proficiency
  • Production leadership
  • Documentation and filing
  • Positive and professional
  • Customer service
  • Multitasking
  • Email correspondence

Accomplishments

  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].

Languages

English
Full Professional

Certification

Certified Financial Planning Certificate

Ontario LIF Insurance Certificate

Labour Sponsored (LSVCC) License

IFIC Member - Canadian Investment (Mutual) Funds Course

Operation (Canadian Investment Funds) Course

Timeline

Client Experience Assistant

Canada Pension Centre, PSPC
04.2023 - Current

Record Clerk, Survivor Team

Canada Pension Centre, PSPC
04.2019 - 03.2023

Document Control Clerk, Initial Benefits Team

Canada Pension Centre, PSPC
10.2016 - 03.2019

Senior Administrative Support Clerk, Cdn Forces

DND Health Care Headquarters
06.2016 - 09.2016

Intermediate Executive Assistant, AS-03

Agriculture Canada, DGs Office, Communication Dept
03.2016 - 05.2016

SENIOR ADMINISTRATIVE ASSISTANT to ADM (AS-03)

DND - ADM's Office, Public Affairs Dept
11.2015 - 03.2016

Bachelor of Arts - MASS COMMUNICATIONS

Carleton University
Simone Golka