Simone Fonseca
Victorville
Summary
Dynamic professional with a proven track record at Rover.com, excelling in animal care and effective pet communication. Skilled in scheduling management and customer service, I ensure optimal pet well-being and client satisfaction. My proactive approach has consistently enhanced service delivery and fostered strong relationships with pet owners.
Overview
27
27
years of professional experience
Work History
Dog Care Specialist
Rover .com
11.2011 - Current
- Provided attentive care for dogs during owners' work or vacation absences.
- Provided compassionate care to pets, ensuring their well-being and comfort.
- Communicated effectively with pet owners to address concerns and provide updates.
- Managed scheduling for pet visits, optimizing time for caregivers and clients.
Intern
US Forest Service
Big Bear
06.2012 - 09.2012
- Supported restoration efforts across San Bernardino and Los Angeles National Forests through slashing, fencing, and seed collection.
- Executed technical tasks to enhance wilderness management program.
- Conducted maintenance to ensure sustainability at dispersed wilderness sites.
- Performed monitoring of restoration sites (ARRA).
- Removed unauthorized trails in Big Bear area to prevent environmental damage.
Intern
Water Resource Institute
San Bernardino
02.2012 - 06.2012
- Research Project on the Cash for Grass Program offered by the High Desert Cities.
- My research showed the benefits of replacing lawns for desert native landscapes.
- Compared water usage of homes for one year before and after lawn replacement to determine changes in usage tiers.
- Delivered important insights to residents of High Desert Cities and the Mojave Water Agency.
- GIS was utilized with the intention of showing homes that have participated in the Program, and also the ones on the chosen group.
- Demonstrated water conservation benefits to High Desert residents, promoting more efficient water management.
- Delivered insights to Mojave Water Agency, Alliance for Water Awareness and Conservation, and City of Victorville to evaluate Cash for Grass program effectiveness and potential savings from increased resident participation.
Manager
Red Brick Pizza
San Bernardino
08.2006 - 02.2008
- Managed daily operations and ensured efficient service delivery at a fast-paced pizza restaurant.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Trained new employees on customer service standards and food safety practices.
- Managed employee timekeeping, conducted inventory checks, ordered ingredients to maintain stock levels, and executed cleaning and closing duties.
Sales Counselor Assistant
Temps Plus
Corona
06.2005 - 12.2006
- Counseled buyers on home availability, purchase, financing, and upgrade options to facilitate informed decision-making.
- Guided buyers through the escrow process to ensure a smooth transaction experience.
- Assisted Sales Counselor with managing reservations, updates, and escrows in new home communities across Inland Empire for multiple builder clients.
- Provided coverage for sales counselors during their absences to maintain community operations.
Sales Associate
Tanamera Homes & Resort Communities
Rancho Cucamonga
02.2003 - 11.2004
- Guided prospective buyers through the new home purchasing process.
- Guided buyers on home availability, purchase, financing, upgrades, contracts, reservations, and escrow coordination.
- Followed up with lenders on buyers' ability to proceed with purchase.
- Kept buyers up to date on construction progress.
- Collaborated with escrow and title to facilitate timely closings.
- Supported Sales Manager with managing reservations, updates, and escrows for Victorville development.
Senior Sales Associate
The Builders Resource, Inc
Claremont
09.2002 - 01.2003
- Delivered customer service to enhance buyer experience at Joseph Nicholas Homes in Victorville.
- Advised buyers in home availability, purchase, financing options, upgrade options, reservations, contracts, and escrow instructions.
- Coordinated communication among lenders, buyers, and builder to streamline processes.
- 95% of reservations converted to contracts.
Sales Manager Assistant
Osborne Development Corporation
Rancho Santa Margarita
05.2002 - 07.2002
- Guided prospective buyers through the new home buying process with about 4 reservations taken per week and nearly 100% converting into contracts.
- Advised buyers in home availability, purchase, financing and upgrade options with more than 90% of the buyers purchasing over $5000 in upgrades.
- Handled Sales Manager responsibilities to maintain seamless operations and team productivity.
- Supported Sales Manager by managing reservations, updates, and escrows for Beaumont development.
Sales Counselor Assistant
Temps Plus
Corona
04.2001 - 05.2002
- Counseled buyers on home availability, purchase, financing and upgrade options.
- Guided buyers through the escrow process, ensuring a smooth transaction experience.
- Supported Sales Managers with managing reservations, updates, and escrows at new home communities across the Inland Empire for multiple builder clients.
- Maintained service continuity by providing backup support for Sales Counselors during peak periods.
- 95% contract completion rate.
Realtor
Century 21 Beachside
Rancho Cucamonga
08.1999 - 03.2001
- Marketed and sold preexisting homes, achieving timely closings for clients.
- Coordinated with lenders and buyers, facilitating seamless transactions during escrows.
- Previewed and showed homes to buyers and other Realtors.
- Developed advertising and promotional materials to engage home sellers and buyers effectively.
Education
AS - Environmental Horticulture/Agriculture and Natural Resources
Victor Valley Community College
Victorville, CA06-2012
Geospatial Technician Certificate -
Victor Valley Community College
Victorville, CA06-2012
Ecological Restoration Technician Certificate -
Victor Valley Community College
Victorville, CA12-2011
AS - Criminal Justice
Victor Valley Community College
Victorville, CA06-2010
Forensic Specialist Certificate -
Victor Valley Community College
Victorville, CA06-2009
PC 832 Firearms Certificate -
Victor Valley Community College
Victorville, CA03-2009
Fingerprint Recognition and Classification Certificate -
Victor Valley Community College
Victorville, CA02-2009
Referral Marketing -
Roger Butcher Seminar
01-1999
marketing and general classes -
Riverside Community College
Riverside, CA06-1997
business and general classes -
Cypress Community College
Cypress, CA12-1994
Principals of Real Estate Sales -
Skills
- Animal care
- Pet behavior assessment
- Behavioral training
- Pet communication
- Health monitoring
- Time management
- Customer service
References
- Deveree Kopp, US Forest Service, Big Bear, CA, dkopp@fs.fed.us, (909) 844-4130, Botanist – Supervisor
- Linda Stamer, US Forest Service, Big Bear, CA, lstamer@fs.fed.us, (909) 557-7488, Restoration
- Lyn Shirley, Victor Valley Community College, Victorville, CA, Lyn.Shirley@vvc.edu, (805) 235-3465, College Teacher/Supervisor
- Mark Uthus, US Forest Service, Lytle Creek, CA, muthus@fs.fed.us, (909) 226-8822, Supervisor at Mountain Circle Project
Languages
Portuguese
Professional
Timeline
Intern
US Forest Service
06.2012 - 09.2012
Intern
Water Resource Institute
02.2012 - 06.2012
Dog Care Specialist
Rover .com
11.2011 - Current
Manager
Red Brick Pizza
08.2006 - 02.2008
Sales Counselor Assistant
Temps Plus
06.2005 - 12.2006
Sales Associate
Tanamera Homes & Resort Communities
02.2003 - 11.2004
Senior Sales Associate
The Builders Resource, Inc
09.2002 - 01.2003
Sales Manager Assistant
Osborne Development Corporation
05.2002 - 07.2002
Sales Counselor Assistant
Temps Plus
04.2001 - 05.2002
Realtor
Century 21 Beachside
08.1999 - 03.2001
AS - Environmental Horticulture/Agriculture and Natural Resources
Victor Valley Community College
Geospatial Technician Certificate -
Victor Valley Community College
Ecological Restoration Technician Certificate -
Victor Valley Community College
AS - Criminal Justice
Victor Valley Community College
Forensic Specialist Certificate -
Victor Valley Community College
PC 832 Firearms Certificate -
Victor Valley Community College
Fingerprint Recognition and Classification Certificate -
Victor Valley Community College
Referral Marketing -
Roger Butcher Seminar
marketing and general classes -
Riverside Community College
business and general classes -
Cypress Community College