Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SIMONE CUMMINGS

Ajax,ON

Summary

Highly-motivated employee with desire to take on new challenges. Looking to obtain a full-time position where I can apply my skills with multi-tasking, time management, strong work ethic and exceptional interpersonal skills while gaining experience and knowledge for personal growth and success of your organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Development Representative Supervisor

Stouffville Toyota
Stouffville, ON
02.2023 - Current
  • Assist Service Advisors: opening and closing work orders, completing walk-arounds, communicate with technicians.
  • Rendered and collected payments from customers.
  • Followed up with technicians and advisors to receive and communicate status updates to customers when required.
  • Follow up with customers on services performed on vehicles visits and handle customer complaints in an efficient and courteous manner.
  • Set Advisor schedule in appointment scheduler and assign customers to ensure they build customer rapport
  • Order Parts as needed for customers – recall campaigns, tires and rims, mechanical parts
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Used knowledge of services to upsell additional products or services when appropriate based on the time and mileage of their vehicle
  • Provide feedback to management concerning potential problems or areas in need of improvement
  • Delegate tasks to employees.
  • Train new and existing employees to familiarize with PBS dealer system and Toyota maintenance
  • Generate appointments on outstanding campaigns
  • Handle inbound/outbound calls, send text and email reminders to confirm appointments and reschedule missed appointments.
  • Create first appointments for new car sale deliveries.
  • Input and maintain vehicle/customers information using PBS.
  • Toggled between multiple systems and databases to look up information and update records.
  • Communicate with customers over the phone, text, and email
  • Answer online service request emails and contact customers based on their preferred method to book appointments
  • Confirm and update all online appointments
  • Arrange shuttles and rental vehicles for customers
  • Create loaner agreements and provide to customers when required
  • Arrange detailing services accordingly and coordinate with New Car Deliveries and customer appointments
  • Contact customers whose maintenance alerts come on in Infostream to book appointments.
  • Participated in internal audits of services department operations and documented findings.

Guest Service Associate (Casual)

Massage Addict Maple
Maple, ON
02.2023 - Current
  • Answer phone calls and book clients using BOOKR
  • Maintain clean waiting area
  • Ensure laundry of sheets and blankets are done regularly throughout shift
  • Encourage clients to book again and new clients to get membership
  • Take cash and debit payments as well as submit insurance claims
  • Organize Client files and health histories
  • Balance cash and payments.

Service Appointment Coordinator

Toyota on the Park
North York, ON
04.2022 - 02.2023
  • Complete outbound calls, remind customers that their service is due based on time or mileage and notify of any outstanding recalls
  • Complete MAKE-A-DATE appointments for new car sale using Reynolds
  • Input and maintain vehicle/customers information using Dealermine and Reynolds
  • Communicate with customers over the phone, text, and email
  • Answer online service request emails and contact customers based on their preferred method to book appointments
  • Arrange shuttles and rental vehicles for customers
  • Log tire storage pickups
  • Organize and file repair orders numerically
  • Communicate with parts and service advisors to provide customers with proper quotes and wait times
  • Review SPORD list of arrived parts and assist customers with booking an appointment.

Business Development Representative - Service

Phaeton Auto Group
Thornhill, ON
02.2022 - 04.2022
  • Handling of all inbound and outbound communication from customers inquiries though phone, email and text providing the highest degree of customer service experience
  • Coordination of customers appointments to fit both the needs of the customers as well as the needs of the dealership
  • Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software
  • Create and maintain relationships with customers to increase revenues for the services and parts departments
  • Hitting goals and objectives as set by Management Team
  • Keep guest information updated in the DMS system
  • Perform outbound calls to customers for service/recall campaigns GWMS/Hyundai Canada and Infostream for Toyota
  • Inform customer on any new dealer promotions
  • Upsell recommended services to customers
  • Build customer rapports and relationships.

Receptionist

MAZDA of TORONTO
Toronto, ON
09.2021 - 01.2022
  • Answered and directed incoming call using multi-line telephone system
  • Directed customers to appropriate departments and sales representatives
  • Take cash and credit payments issuing receipts
  • Organized files, developed excel spreadsheets, maintained cleanliness of reception and waiting area
  • Stocking vehicles in/out into CDK and 180 programs
  • Update garage Register for new and used vehicles
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries
  • Ensure Covid-19 mask requirements are adhered by customers and employees.

Receptionist

VILLAGE CHRYSLE DODGE JEEP LTD
Ajax, ON
05.2019 - 12.2020
  • Answer and direct incoming calls using multi-line telephone system
  • Greeted visitors, assess their needs, and directed to appropriate personnel
  • Ensure filing cabinets and dockets were in order and spare keys were present
  • Stocking in and out vehicles into Reynolds program upon delivery
  • Create dockets and tags for all new and used vehicles
  • Update garage Register for new and used vehicles
  • Ensure all paperwork needed for delivery and trade ins were in dockets
  • Take cash and credit payments and issuing receipts
  • Complete PDI’s
  • Pull VIN histories on Carfax and place them in dockets
  • Prepare dealer trades
  • Complete Licensing for vehicles
  • Coordinate dealer trades
  • Complete log sheets for payments, gas card usage and call logs
  • Maintain cleanliness of reception and waiting areas
  • Complete tasks given by management.

Supervisor

TIM HORTONS
Pickering, ON
10.2016 - 12.2020
  • Customer Service
  • Manage tills and daily bank deposits
  • Lead team members and delegate tasks
  • Enforce store policies
  • Create weekly employee schedules
  • Conduct interviews
  • Train new employees and supervisors to be
  • Resolve customer complaints in a timely manner
  • Complied with company policies, objectives, and communication goals
  • Developed position rotation to support continuous improvement and operator development
  • Coached and mentored staff members through constructive feedback to develop long-term goals
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment
  • Rang up orders on cash register efficiently, processing cash, credit card and personal check payments
  • Took inventory of supplies and equipment, placing store orders for purchases to maintain stock levels.

Cashier

Freshco
Markham, ON
04.2020 - 06.2020
  • Monitored work environment for safety, cleanliness, and organization throughout shift
  • Managed cash register operations using POS system, including processing sales and returns
  • Followed all food safety and health code standards
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.

Furniture Sales Associate

Leon's
Scarborough, ON
08.2017 - 12.2017
  • Greeted customers and offered to assist with showroom navigation and selecting products
  • Calculated pricing quickly for various selections, including deducting discounts for current sales promotions
  • Asked open-ended questions to understand customer needs and style
  • Suggested specific product and options in line with customer goals
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice
  • Discussed financing options, pricing, and current promotional offers
  • Upsold customers on protection plans, warranties and coordinating products
  • Created and maintained customer files to record and organize information such as name and purchase history.

Crew Member

Smokes Food Court
Ajax, ON
05.2016 - 11.2016
  • Drove team success by completing assigned task quickly and accurately
  • Operated large-volume cooking equipment such as grills and deep fryers with caution and according to manufacturer directions
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
  • Completed opening, closing and shift change tasks to promote store efficiency.

Education

Medical Terminology Course – Certificate -

Durham College
11.2021

Massage Therapy – Advanced Diploma -

Centennial College of Applied Arts and Technology
04.2021

Skills

  • Organization and efficiency
  • Multitasking and prioritization
  • Multiline telephone skills
  • PC proficient
  • Conflict resolution
  • Proficient in Reynolds, PBS, Dealermine, CDK & 180
  • Staff Training
  • Strong leadership
  • Technical knowledge

Certification

  • Customer Service Representative Certificate
  • Standard First AID & CPR Level BLS
  • WHMIS
  • Medical Terminology

References

References available upon request.

Timeline

Business Development Representative Supervisor

Stouffville Toyota
02.2023 - Current

Guest Service Associate (Casual)

Massage Addict Maple
02.2023 - Current

Service Appointment Coordinator

Toyota on the Park
04.2022 - 02.2023

Business Development Representative - Service

Phaeton Auto Group
02.2022 - 04.2022

Receptionist

MAZDA of TORONTO
09.2021 - 01.2022

Cashier

Freshco
04.2020 - 06.2020

Receptionist

VILLAGE CHRYSLE DODGE JEEP LTD
05.2019 - 12.2020

Furniture Sales Associate

Leon's
08.2017 - 12.2017

Supervisor

TIM HORTONS
10.2016 - 12.2020

Crew Member

Smokes Food Court
05.2016 - 11.2016

Medical Terminology Course – Certificate -

Durham College

Massage Therapy – Advanced Diploma -

Centennial College of Applied Arts and Technology

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