Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer Experience
Timeline
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Simona Volpov

Summary

Customer service professional with years of experience delivering exceptional service in fast-paced environments. Adept at fostering positive customer experiences in all industries. Outgoing and friendly barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food, and meeting customer demands with a diligent and well-organized mentality

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
05.2022 - Current
  • Engages with an average of 100 customers per day, ensuring memorable and positive experiences
  • Consistently creates quality Starbucks beverages, adhering to company standards and achieving an accuracy rate of greater than 97%
  • Successfully reduces wait times to less than 3 minutes through efficient multitasking and effective team communication
  • Addresses and resolves customer concerns by implementing "LATTE" method to maintain brand loyalty
  • Educated customers on coffee offerings, promoted and upsold opportunities, and enhanced their overall experiences

Sports & Entertainment Quick Service Attendant

Rogers Arena
03.2022 - 03.2023
  • Provided premium-level food and beer service, contributing to an 8% increase in positive guest feedback
  • Streamlined arena operations by acquiring a high level of knowledge of the stadium; directed customers to their seats; improving the efficiency of intermission times

Cashier

Safeway
10.2021 - 09.2022
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Streamlined checkout process for increased efficiency and reduced waiting times
  • Resolved customer complaints through immediate conflict resolution, minimizing overall customer dissatisfaction
  • Ensured a safe and clean working environment by strictly adhering to procedures, rules, and regulations

Cashier

FreshCo
04.2019 - 07.2019
  • Achieved a virtually perfect level of accuracy in processing credit card, debit card, cash, and gift card transactions
  • Assisted customer requests and complaints by focusing on excellent service, resulting in a 20% increase in positive customer feedback

Education

Diploma in Recreational Leadership -

Langara College
Vancouver, BC

High School Diploma -

Steveston-London Secondary School
Richmond, BC
06.2021

Skills

  • Team Collaboration
  • Relationship Building
  • Excellent Communication
  • Conflict Resolution
  • Attention to Detail
  • Adaptability
  • Time Management
  • Organization
  • Marketing and Promotion Skills
  • Brand Knowledge

Accomplishments

  • SLSS Major Service Award 2016-2021
  • Bill Evans Award
  • SLSS Music Department Scholarship
  • SLSS Drama Department Scholarship

Certification

  • Emergency First Aid
  • Serving It Right
  • Principles of Healthy Aging (PHA)
  • All Youth Matter: Inclusion Training
  • Pool Operator Level 1
  • Refrigeration Safety Awareness
  • Microsoft Word Essential Training
  • Microsoft Excel Essential Training
  • Intro to Officiating

Volunteer Experience

  • 2018-2021, Footprints Leadership Team, Richmond, BC
  • 2021-2023, Intergen Leadership Team, Richmond, BC

Timeline

Barista

Starbucks
05.2022 - Current

Sports & Entertainment Quick Service Attendant

Rogers Arena
03.2022 - 03.2023

Cashier

Safeway
10.2021 - 09.2022

Cashier

FreshCo
04.2019 - 07.2019

Diploma in Recreational Leadership -

Langara College

High School Diploma -

Steveston-London Secondary School

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Simona Volpov