Simona Vacca

• Enhanced business operations by implementing efficient management strategies and streamlining processes.
• Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
• Developed a strong company culture, fostering teamwork and collaboration among staff members.
• Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
• Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
• Mentored employees to improve work performance, promoting professional development and growth within the company.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
• Evaluated suppliers to maintain cost controls and improve operations.
• Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.

Mix, cook, and freeze ingredients to make frozen desserts, such as sherbets, ice cream, and custards;

Measure and cook ingredients for frozen desserts, according to recipes.

Stores frozen desserts in refrigerated room or refrigerator.

Ensure row ingredients quality standards

Mold ice cream or sherbet into various shapes, such as flowers or emblems, using paddle and mold forms.

Tint and decorate molded figures with icing, using cream bag and tubes.

Mixes and cooks sauces and syrups for use with frozen desserts.

May carve decorations out of ice.

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Design, execute, and improve recipes, perform quality checks on ingredients and finished products, use icing, glazes, fillings, and decorations to enhance item presentation, and process orders from customers.

Ensure profitability by maintaining an accurate record of baking operations.

Manage needed supplies and inventory levels.

Direct and supervise the production staff’s activities to make sure that products are up to standards.

Assess the quality of raw materials before baking.

Conduct research to develop original recipes for products.

Ensure the proper storage of baking utensils.

Set and enforced performance and service standards to keep

consistent, high-quality environment devoted to customer

satisfaction.

Prepared cooking supplies, ingredients and workstations during

opening and closing procedures to maximize efficiency.

Monitored amounts of all ice cream flavors and replaced when

depleted.

Helped patrons decide which flavor to choose, supporting

dietary restrictions and personal preferences with ease.

Maintained separation between general use utensils and those

used to dispense nuts and other food items known to cause

allergic reactions.

Maintained cleanliness and organization in all areas of

establishment

Strictly observed health code regulations and internal policies.

Kept work area tidy and sanitary, promptly addressing spills and

other messes.

Set and enforced performance and service standards to keep

consistent, high-quality environment devoted to customer

satisfaction.

Controlled costs and optimized spending via restructuring of

budgets for labor, capital assets, inventory purchasing and

technology upgrades.

Maximized performance by monitoring daily activities and

mentoring team of 6 associates.

Delivered feedback to decision-makers regarding employee

performance and training needs.

Achieved or exceeded financial goals on regular basis by

controlling expenses, optimizing schedules and regulating

inventory usage.

• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
• Performed specialized alcoholic beverage services such as bottle openings, chiller setup and related tasks.
• Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
• Checked identification to enforce age regulations for alcoholic beverages.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Greeted and maintained relationships with regular customers.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

• Recommended products that met customer needs, emphasizing quality and usefulness.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
• Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
• Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.

• Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
• Offered every customer exceptional service and learned regular customers' preferences.
• Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
• Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
• Stocked and faced bakery cases with daily offerings.
• Marketed bakery products to customers and provided information on ingredients.
• Maintained safe food handling standards at all times.
• Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
• Wrapped, boxed and weighed bakery department products.