Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simona Tuzilkinaite

Summary

Highly proactive manager with 7 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Burgoo Bistro
09.2022 - Current
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Hired, trained and mentored staff to meet and exceed high quality standards.

Assistant Restaurant Manager

Burgoo Bistro
06.2020 - 09.2022
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Restaurant Supervisor

Burgoo Bistro
10.2018 - 06.2020
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Education

Merit Certificate - WSET Level 2

Wine & Spirit Education Trust
Vancouver, BC
08.2022

Skills

  • Operations Management
  • Schedule Coordination
  • Organization and Prioritization
  • Wine Knowledge
  • Customer Engagement
  • Conflict Resolution Techniques
  • Team Management

Languages

English
Native or Bilingual

Timeline

Restaurant Manager

Burgoo Bistro
09.2022 - Current

Assistant Restaurant Manager

Burgoo Bistro
06.2020 - 09.2022

Restaurant Supervisor

Burgoo Bistro
10.2018 - 06.2020

Merit Certificate - WSET Level 2

Wine & Spirit Education Trust

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Simona Tuzilkinaite