Overview
Work History
Education
Websites
Languages
Timeline
Generic

Simon Zhao

Richmond,Canada

Overview

7
7
years of professional experience

Work History

Luxury Sales Associate

World Duty Free Canada (YVR Airport)
Vancouver, Canada
09.2025 - Current
  • Boost sales through clienteling and after-sales service.
  • Maintain visual merchandising and brand standards.
  • Oversee inventory, transactions, and store presentation.

Banking Advisor

RBC
Vancouver, Canada
03.2025 - 08.2025
  • Delivered exceptional service across communication channels, resolving client issues efficiently.
  • Supported team performance and client satisfaction.
  • Advised clients on financial products and services tailored to their needs.

Senior Loan Advisor

Spring Financial
Vancouver, Canada
01.2023 - 12.2024
  • Guided clients through credit options and borrowing processes, ensuring clarity and accuracy.
  • Advised clients on loan products and financial solutions.
  • Facilitated loan applications through digital platforms and software systems.

Quality Assurance Lead / Account Specialist

Stripe
Kuala Lumpur, Malaysia
03.2020 - 08.2022
  • Analyzed quality reports and streamlined processes to enhance service delivery.
  • Identified client needs and provided effective solutions, ensuring high satisfaction.
  • Reviewed quality trends to prevent or reduce defects, determined problem causes and initiated actions for correction.

Customer Service Specialist

Airbnb
Kuala Lumpur, Malaysia
01.2019 - 03.2020
  • Delivered customer support across channels, achieving first-contact resolution.
  • Resolved booking issues and provided timely solutions to guests.
  • Educated guests on platform features and policies for better usage.

Education

College Diploma - International Economics And Trade

Shunde Polytechnic University
Foshan, China
06.2020

Websites

Languages

English: Full Professional
Chinese (Mandarin): Native / Bilingual 

Timeline

Luxury Sales Associate

World Duty Free Canada (YVR Airport)
09.2025 - Current

Banking Advisor

RBC
03.2025 - 08.2025

Senior Loan Advisor

Spring Financial
01.2023 - 12.2024

Quality Assurance Lead / Account Specialist

Stripe
03.2020 - 08.2022

Customer Service Specialist

Airbnb
01.2019 - 03.2020

College Diploma - International Economics And Trade

Shunde Polytechnic University

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Simon Zhao