Simon Wong
Markham
Summary
Dynamic Automotive Sales Consultant with a proven track record at Volkswagen Unionville, excelling in customer service and relationship building. Achieved significant customer satisfaction through effective conflict mediation and upselling techniques. Committed to delivering exceptional shopping experiences while representing the brand with enthusiasm and professionalism.
Driven Automotive Sales Associate focused on service, sales and quality. 6 years of success in the industry.
Overview
11
11
years of professional experience
Work History
Automotive Sales Consultant
Volkswagen Unionville
04.2019 - Current
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answer calls and email inquiries from potential customers.
- Follow-up on Internet leads and respond to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Build customer loyalty and retention by delivering excellent shopping experiences.
Store Manager
North American Vapor
02.2014 - 06.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
OMVIC Certificate -
Ontario Motor Vehicle Industry Council
03-2019
Advanced Diploma - Interior Design Technology
George Brown College
Toronto06-2017
Diploma - Automotive Power Technician - Administration
Centennial College
Scarborough06-2011
Skills
- Customer service
- Relationship building
- Friendly and enthusiastic
- Conflict mediation
- Upselling and cross selling
- Brand representation
Accomplishments
- Achieved Diamond sales guild from 2021-2023 and Gold sales guild 2024.
Languages
English
Chinese (Cantonese)
Timeline
Automotive Sales Consultant
Volkswagen Unionville
04.2019 - Current
Store Manager
North American Vapor
02.2014 - 06.2019
OMVIC Certificate -
Ontario Motor Vehicle Industry Council
Advanced Diploma - Interior Design Technology
George Brown College
Diploma - Automotive Power Technician - Administration
Centennial College
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