Simon Tu
Keswick,ON
Summary
Results-driven Customer Support Specialist with six years of experience delivering exceptional service. Proven track record of resolving customer issues promptly and effectively, maintaining a positive and customer-centric approach. Adept at leveraging in-depth knowledge of products and services to address inquiries and concerns, ensuring high levels of customer satisfaction. Skilled in utilizing various communication channels, including email, chat, and phone, to deliver prompt and accurate support. Committed to delivering a superior customer experience by combining technical expertise with excellent interpersonal and problem-solving skills. Seeking to contribute my extensive customer service background to a dynamic team in a challenging Customer Support Specialist role.
Overview
7
7
years of professional experience
Work History
Booking Clerk
North York General Hospital
11.2019 - Current
- Schedule patient’s appointments and procedures using hospital computer systems in compliance with established protocols
- Foster close collaboration with medical staff to ensure efficient scheduling of patient’s appointment and procedures, prioritizing optimal patient care
- Respond to patient inquiries regarding appointments and procedures, ensuring prompt and courteous service while maintaining patient confidentiality and privacy
- Fulfill additional duties and responsibilities as assigned by management or supervisor, aligning with organizational objectives and values.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Unit Clerk Secretary
St. Joseph Healthcare Center
10.2018 - 05.2020
- Administered unit’s administrative tasks, including patient record maintenance and electronic health record management
- Directed incoming calls to appropriate staff members in a timely and professional manner
- Scheduled patient appointments, tests, and procedures, and ensuring that patient orders are completed and entered into the electronic health record system
- Facilitated patient admissions, discharges, and transfers while ensuring timely and accurate completion of all required paperwork
- Supported nursing manager or supervisor with various administrative tasks as needed.
Medical Office Assistant/Route Planner
STL Diagnostic Imaging
12.2018 - 12.2019
- Effectively oversaw the scheduling and management of a time of 12-xray technologist, ensuring optimal staffing coverage
- Provided technical assistance to x-ray technologist regarding radiography equipment and software
- Accurately and efficiently input over 100 patient results daily
- Provided high-quality customer support to patients and families.
Office Assistant
Mount Sinai Hospital
05.2017 - 10.2017
- Supported clinic operations by assisting with administrative tasks as assigned by the manager or supervisor, such as filing, data entry, and document faxing
- Maintained inventory and organization of medical and office supplies
- Contribute to the preparation of materials for the Undergrad Clerkship and Prenatal program by assisting with various tasks
- Assisted with scheduling catering and booking meeting rooms for events
- Attended departmental meetings and training sessions to stay current with hospital policies procedures, and technology.
Education
Zendesk for Customer Service Certification -
Udemy
01.2024
Medical Administrative Assistant -
George Brown College
Toronto, ON05.2017
Skills
- Communication skills
- Critical Thinking
- Time Management
- Teamwork
- Resolution Skills
- Problem Solving
- Computer Skills
- Analytical Skills
- Adaptability
Timeline
Booking Clerk
North York General Hospital
11.2019 - Current
Medical Office Assistant/Route Planner
STL Diagnostic Imaging
12.2018 - 12.2019
Unit Clerk Secretary
St. Joseph Healthcare Center
10.2018 - 05.2020
Office Assistant
Mount Sinai Hospital
05.2017 - 10.2017
Zendesk for Customer Service Certification -
Udemy
Medical Administrative Assistant -
George Brown College
Similar Profiles
Rapanwinder BrringRapanwinder Brring
RN at North York General hospitalRN at North York General hospital
Tesfaye KasayeTesfaye Kasaye
Clinical Nursing Student at North York General HospitalClinical Nursing Student at North York General Hospital
Orville LawrenceOrville Lawrence
Emergency Team Attendant at North York General HospitalEmergency Team Attendant at North York General Hospital