Simon Ssewanyana
Summary
Responsible with strong knowledge of office administration
self motivated , organized, respectful , trustworthy , dependable and adaptive team player
A compassionate , honest, reliable ,confident and highly sociable with and solid attendance to duties.
Energetic committed to clean living , healthy lifestyle, good morals, character capable of working long hours in adverse conditions facing challenges with strong mechanical aptitude and willingness to learn.
Proven ability to accurately assess work situations and apply proactive corrective measures to maximize efficiency , maintaining a safe environment at all times with common human resource operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
CLEANING SUPERVISOR
LUTRIFY BNB CLEANING
10.2023 - Current
- Streamline communication between team members and management, fostering a positive work environment conducive to productivity.
- Conduct regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Manage inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Evaluate employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Cultivate strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Consistently exceed client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Develop customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Collaborate with other supervisors to develop best practices for efficient operations across multiple locations.
- Train and supervise staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Maintain detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Produce accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Complete schedules, shift reports, and other business documentation.
- Communicate repair needs to maintenance staff.
- Dispose of trash and recyclables each day to avoid waste buildup.
- Restock room supplies such as facial tissues for personal touch with every job.
- Manage laundry sorting, washing, drying, and ironing.
- Assign housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Place orders for housekeeping supplies and guest toiletries.
- Adhere to safety protocols by enforcing proper equipment usage.
- Investigate guest complaints and resolve issues to increase customer satisfaction and establish trust.
HUMAN RESOURCE ASSISTANT
WGAGAI LTD
04.2020 - 09.2023
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Assisted with compensation analysis efforts using market data comparison tools.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated employee training programs to improve productivity and performance.
- Created job descriptions on boards for vacant jobs.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Converted employee status from temporary to permanent.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Aided staff with employee performance review paperwork and documentation.
- Assisted with creating employee handbooks and manuals.
- Monitored and analyzed employee satisfaction survey results.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Tracked various statistics and kept detailed records to support human resources department.
Receptionist Administrator
VICTORIA MEDICAL SERVICES
03.2015 - 03.2020
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
- Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Bachelor of Arts - Social Work And Social Administration.
Ndejje University
Uganda10.2016
Skills
- Effective at multi-tasking
- Effective Communication
- Interpersonal skills
- Employee Relations
- Team-Oriented and Dependable
- Self-motivated
- Good attention to details
- HR policies
- Conflict Resolution
- Human resources administration
- Scheduling
- Staff education and training
- Word Processing
- Maintaining files
- New Hire Orientation
- Payroll Processing
- Recruitment Management
- Microsoft Office and DocuSign
- Employee Onboarding
- Business Administration
- Effective Planning
- Task Delegation
- Supply Coordination
- Health and safety
- Job Tracking
- Cleaning practices
- Supply Inventory Management
- Data Entry
- Time Management
- Reliability
- Team Leadership
- Problem-Solving
Certification
Adult/Child/Infant CPR & First Aid & AED.
CSTS
WHMIS
Food safety training - safe practices and producers certificate.
REFERENCES
SAATE YUSUF
HUMAN RESOURCE MANAGER WAGAGAI LTD
CONTACT - +256 702189422.
EMAIL- saateyus@gmail.com
DOUGLAS OSHONIBI
SUPERVISOR LUTRIFY BNB CLEANING
CONTACT - +17802651416
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CLEANING SUPERVISOR
LUTRIFY BNB CLEANING
10.2023 - Current
HUMAN RESOURCE ASSISTANT
WGAGAI LTD
04.2020 - 09.2023
Receptionist Administrator
VICTORIA MEDICAL SERVICES
03.2015 - 03.2020
Bachelor of Arts - Social Work And Social Administration.
Ndejje University
Adult/Child/Infant CPR & First Aid & AED.
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