Simon Peng
Burlington,Please Select
Summary
With more than 20 years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
26
26
years of professional experience
Work History
Senior Buyer
Valencia Home Theater Seating
04.2023 - Current
- Select the products in order to drive sales growth
- Sourcing the supplier to fulfill the order
- Reduced lead times by closely monitoring inventory levels and forecasting demand accurately.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Achieved cost savings by implementing strategic sourcing and supplier negotiations.
Business Fulfillment Operator
IKEA Canada
04.2019 - 10.2020
- Supported management in achieving strategic objectives related to home delivery and assembly service in Ontario and Quebec market.
- Working together with the store to improve the service level
- Training new supplier and monitor their daily performance to deliver the goal of customer satisfaction
Fulfillment Business Developer
IKEA Canada
07.2017 - 04.2019
- Sourcing and purchasing service products from third party company.
- Developed strong relationships with existing service provider for improved customer satisfaction and long-term partnerships.
- Aligned service products with client needs by working closely with store teams to enhance features and functionalities.
- Streamlined internal processes to increase efficiency and productivity within the business development team.
- Working with the service provider to develop cost effectiveness in the whole pipeline
Store Manager
IKEA China
03.2014 - 06.2017
- Create and develop commercial strategies and business growth plan
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed sales, marketing and customer account operations efficiently.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Trained team members in successful strategies to meet operational and sales targets.
Business Navigation and Operation Manager
IKEA China
06.2011 - 02.2014
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Local Marketing Manager
IKEA China
03.2009 - 06.2011
- Promote IKEA Brand through different median channel
- Drove operational efficiency through data-driven decision-making processes in driving store traffic
- Developed detailed marketing plan to support commercial growth
- Established team priorities, maintained schedules and monitored performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed senior-level personnel working in marketing and sales team
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Relations Manager
IKEA China
05.2007 - 03.2009
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed customer relations on ongoing basis to maximize customer retention.
- Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
- Liaised between customers and organization with particular focus on working with sales department.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Facility Manager
IKEA China
01.2005 - 02.2007
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Reviewed and oversaw construction and renovation projects.
- Held classes to teach staff facility procedures.
- Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Maintained facility grounds, equipment, and safety compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
Sales Manager
IKEA China
06.1998 - 01.2005
- Develop commercial growth plan and set the goal in each sales department
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and coached team members in successful strategies to meet operational and sales targets.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Improved store sales by attractive visual merchandising.
Education
Bachelor of Science - Political Economy And Business Administration
Capital University of Economics And Business
Beijing, CN06.1992
Skills
- Inventory Monitoring
- Demand forecasting
- Budget Planning
- Contract and Price Negotiation
- Customer Service
- Market Trend Analysis
- Vendor coordination
Languages
English
Full Professional
Timeline
Senior Buyer
Valencia Home Theater Seating
04.2023 - Current
Business Fulfillment Operator
IKEA Canada
04.2019 - 10.2020
Fulfillment Business Developer
IKEA Canada
07.2017 - 04.2019
Store Manager
IKEA China
03.2014 - 06.2017
Business Navigation and Operation Manager
IKEA China
06.2011 - 02.2014
Local Marketing Manager
IKEA China
03.2009 - 06.2011
Customer Relations Manager
IKEA China
05.2007 - 03.2009
Facility Manager
IKEA China
01.2005 - 02.2007
Sales Manager
IKEA China
06.1998 - 01.2005
Bachelor of Science - Political Economy And Business Administration
Capital University of Economics And Business
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