Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Simon Ngoyi

Saint John,NB

Summary

Dynamic professional specializing in child development and customer service, with experience at HGS. Expertise in effective issue resolution and maintaining safe, engaging environments. Proficient in activity planning and team collaboration, enhancing experiences for clients and colleagues. First aid certified, dedicated to upholding health and safety standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Child Care Helper

Centre for Youth
Saint John, New Brunswick
07.2024 - Current
  • Displayed patience and understanding when dealing with challenging behaviors from the children.
  • Helped maintain a clean, organized, and safe environment for the children to play in.

Inbound Customer Service Representative

HGS
Saint John, New Brunswick
01.2023 - 08.2023
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Updated customer records accurately to maintain data integrity.
  • Assisted customers with billing inquiries and payment issues to ensure clarity.
  • Identified customer needs and proposed suitable solutions for technical issues.
  • Provided detailed product and service information to facilitate informed decisions.
  • Cross-sold relevant products or services to maximize revenue opportunities.
  • Verified account details to confirm accuracy during data entry processes.
  • Referred unresolved grievances to appropriate departments for further resolution.

Overnight Stocker

Loblaws superstore
Saint John, New Brunswick
09.2022 - 01.2023
  • Maintained orderly store appearance to enhance customer experience.
  • Restocked shelves based on management's plan-o-grams for optimal product placement.
  • Utilized hand truck for efficient transport of merchandise between departments.
  • Received and stocked merchandise promptly to ensure inventory availability.
  • Organized shelves, racks, and bins to facilitate easy access to products.

House Painter/Landscaper

Kaleidoscope Social Impact
Saint John, New Brunswick
06.2022 - 09.2022
  • Accurately calculated material requirements for each job to ensure efficiency.
  • Removed fixtures including door knobs, light switch covers, and window sashes before painting.
  • Mixed paint in accordance with manufacturer specifications and applied using brushes, rollers, and spray guns.

Education

High School Diploma -

Saint Malachy's Memorial High School
Saint John, NB
07-2022

Bachelor of Science - ISAP

Carleton University
Ottawa, None

Skills

  • Child development and behavior management
  • Health and safety protocols
  • Activity planning and coordination
  • First aid certification
  • Customer service excellence
  • Team building and collaboration
  • Athletic training techniques
  • Sports strategy development

Languages

English
Native/ Bilingual
French
Full Professional
Swahili
Native/ Bilingual
Lingala
Native/ Bilingual

Affiliations

  • Volunteer Coach for the U9 soccer Team.
  • Saint John club, soccer Player.
  • Saint John Wanderers Football Player.
  • Teen Resource Centre (program participant, peer mentor/tutor, event volunteer, sports facilitation.)
  • STM sports (Soccer, Volleyball, Football, Basketball.)
  • YMCA On-ramp Leadership Program.

Accomplishments

  • STM high school, Best male Athlete of the year.
  • Football Offensive player of the year and All star selection for New Brunswick.

Certification

  • CPI license.
  • First Aid certification.
  • Food Handler Certification.

References

References available upon request.

Timeline

Child Care Helper

Centre for Youth
07.2024 - Current

Inbound Customer Service Representative

HGS
01.2023 - 08.2023

Overnight Stocker

Loblaws superstore
09.2022 - 01.2023

House Painter/Landscaper

Kaleidoscope Social Impact
06.2022 - 09.2022

High School Diploma -

Saint Malachy's Memorial High School

Bachelor of Science - ISAP

Carleton University

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Simon Ngoyi