Simon Ngoyi
Saint John,NB
Summary
Dynamic professional specializing in child development and customer service, with experience at HGS. Expertise in effective issue resolution and maintaining safe, engaging environments. Proficient in activity planning and team collaboration, enhancing experiences for clients and colleagues. First aid certified, dedicated to upholding health and safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Child Care Helper
Centre for Youth
Saint John, New Brunswick
07.2024 - Current
- Displayed patience and understanding when dealing with challenging behaviors from the children.
- Helped maintain a clean, organized, and safe environment for the children to play in.
Inbound Customer Service Representative
HGS
Saint John, New Brunswick
01.2023 - 08.2023
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Updated customer records accurately to maintain data integrity.
- Assisted customers with billing inquiries and payment issues to ensure clarity.
- Identified customer needs and proposed suitable solutions for technical issues.
- Provided detailed product and service information to facilitate informed decisions.
- Cross-sold relevant products or services to maximize revenue opportunities.
- Verified account details to confirm accuracy during data entry processes.
- Referred unresolved grievances to appropriate departments for further resolution.
Overnight Stocker
Loblaws superstore
Saint John, New Brunswick
09.2022 - 01.2023
- Maintained orderly store appearance to enhance customer experience.
- Restocked shelves based on management's plan-o-grams for optimal product placement.
- Utilized hand truck for efficient transport of merchandise between departments.
- Received and stocked merchandise promptly to ensure inventory availability.
- Organized shelves, racks, and bins to facilitate easy access to products.
House Painter/Landscaper
Kaleidoscope Social Impact
Saint John, New Brunswick
06.2022 - 09.2022
- Accurately calculated material requirements for each job to ensure efficiency.
- Removed fixtures including door knobs, light switch covers, and window sashes before painting.
- Mixed paint in accordance with manufacturer specifications and applied using brushes, rollers, and spray guns.
Education
High School Diploma -
Saint Malachy's Memorial High School
Saint John, NB07-2022
Bachelor of Science - ISAP
Carleton University
Ottawa, NoneSkills
- Child development and behavior management
- Health and safety protocols
- Activity planning and coordination
- First aid certification
- Customer service excellence
- Team building and collaboration
- Athletic training techniques
- Sports strategy development
Languages
English
Native/ Bilingual
French
Full Professional
Swahili
Native/ Bilingual
Lingala
Native/ Bilingual
Affiliations
- Volunteer Coach for the U9 soccer Team.
- Saint John club, soccer Player.
- Saint John Wanderers Football Player.
- Teen Resource Centre (program participant, peer mentor/tutor, event volunteer, sports facilitation.)
- STM sports (Soccer, Volleyball, Football, Basketball.)
- YMCA On-ramp Leadership Program.
Accomplishments
- STM high school, Best male Athlete of the year.
- Football Offensive player of the year and All star selection for New Brunswick.
Certification
- CPI license.
- First Aid certification.
- Food Handler Certification.
References
References available upon request.
Timeline
Child Care Helper
Centre for Youth
07.2024 - Current
Inbound Customer Service Representative
HGS
01.2023 - 08.2023
Overnight Stocker
Loblaws superstore
09.2022 - 01.2023
House Painter/Landscaper
Kaleidoscope Social Impact
06.2022 - 09.2022
High School Diploma -
Saint Malachy's Memorial High School
Bachelor of Science - ISAP
Carleton University
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