SIMON NAZARIAN
Glendale
Summary
IT Support and Systems professional with strong hands-on training in technical troubleshooting, computer networking, operating systems, system administration, and IT security through Google’s IT Support Professional Certificate. Proven ability to support end users, diagnose technical issues, document resolutions, and operate effectively in remote, structured environments. Background includes client-facing and regulated industries, reinforcing clear technical communication, accuracy, compliance awareness, and analytical problem-solving. Academic foundation in Software Engineering with a complementary background in business and financial systems. Motivated, adaptable, and focused on growth within IT support, systems, and infrastructure roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Financial Services Planner (Remote)
PHP Agency
10.2025 - Current
- Worked in a fully remote environment managing digital client records and secure documentation
- Utilized CRM systems and structured workflows to track requests and updates
- Applied troubleshooting and problem-resolution skills to client issues and process gaps
- Maintained strict compliance and accuracy when handling sensitive data
National Sales Representative
Container One
06.2025 - 09.2025
- Managed B2B communications and digital workflows
- Coordinated logistics and resolved operational issues efficiently
AI Trainer
Outlier AI
06.2024 - 12.2024
- Evaluated and refined AI-generated outputs to improve accuracy and reliability
- Followed technical guidelines and quality standards while documenting issues
- Strengthened analytical thinking, pattern recognition, and technical communication
Education
Bachelor of Science - Software Engineering
Western Governors University (WGU)
01.2027
Bachelor of Science - Software Engineering
Western Governors University (WGU)
01.2027
Skills
- IT Support & Troubleshooting
- Hardware & software diagnostics, issue resolution, documentation
- Operating Systems
- Windows, Linux fundamentals, macOS
- Networking
- TCP/IP, DNS, DHCP, VPN concepts
- System Administration
- User accounts, permissions, system maintenance, infrastructure fundamentals
- IT Security
- Risk mitigation, access control principles, security best practices
- Tools & Platforms
- Google Workspace, Microsoft Office, CRM systems, remote support workflows
Certification
- Google IT Support Professional Certificate — Google (Coursera), Feb 2026
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- IT Security: Defense Against the Digital Dark Arts
- Accelerate Your Job Search with AI
ADDITIONAL BACKGROUND
- Licensed California Life & Accident and Health Agent
- HIPAA & Compliance Trained
- Financial and regulatory background strengthens documentation discipline, data handling, and professional communication applicable to IT and technical support roles.
Timeline
Financial Services Planner (Remote)
PHP Agency
10.2025 - Current
National Sales Representative
Container One
06.2025 - 09.2025
AI Trainer
Outlier AI
06.2024 - 12.2024
Bachelor of Science - Software Engineering
Western Governors University (WGU)
Bachelor of Science - Software Engineering
Western Governors University (WGU)