Simon Murphy

Retained excellent client satisfaction ratings through outstanding service delivery.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Generated new leads through networking and attending industry events.
• Negotiated contracts with clients and developed relationships with key personnel.
• Developed and delivered engaging sales presentations to convey product benefits.
• Utilized CRM software to manage customer accounts and track performance metrics.

• Served as primary point of contact for triaging technical issues.
• Reviewed technical guidelines to verify compliance with information security standards and best practices.
• Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
• Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
• Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.
• Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
• Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.

• Processed loan applications and monitored progress from start to finish.
• Negotiated loan terms and conditions with customers to secure best deal.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Developed and maintained relationships with customers, lenders and other third parties.
• Assisted customers with completing loan applications and other paperwork.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Explained very technical financial information to applicants in easy to understand language.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.

• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Trained workers in proper methods, equipment operation and safety procedures.
• Inspected equipment and tools used for safe operation.
• Directed projects according to schedule and quality demands.
• Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
• Prepared and submitted reports on job progress and safety conditions to upper management.
• Developed and maintained positive relationships with clients and other stakeholders.
• Established and enforced safety regulations, procedures and standards for construction and extraction workers.
• Supervised training of new construction and extraction workers on safety practices and procedures.
• Administered disciplinary actions to workers violating safety regulations and company policies.
• Communicated with stakeholders on job milestones.

• Managing installations of smart offices, and smart homes hardware budgetary responsibility of up to +$545,000 per project.
• Set up projectors, laptops and microphones for live presentations.
• Tested and calibrated audio and visual equipment to verify proper operation.
• Provided technical support to event staff and presenters, reducing technical issues and delays.
• Maintained and troubleshot audio and visual equipment to minimize downtime.
• Programmed and operated audio-visual equipment to support seamless live events.
• Pulled and terminated variety of cables.
• Interfaced with customers to explain operations and instill confidence in installed systems.
• Monitored and adjusted sound and lighting levels to optimize live event performance.
• Maintained and documented inventory levels of audio and visual equipment to support continuous availability.