Simon Madi
Burnaby,BC
Summary
- Dynamic and tech-savvy administrative assistant with a talent for streamlining operations and automating processes to save time and boost productivity.
- Leveraging advanced expertise in Microsoft Office, project management tools, and data reporting, I excel at transforming complex workflows into seamless, efficient systems.
- Known for my proactive problem-solving, I anticipate challenges and implement solutions before they arise.
- With a sharp eye for detail, exceptional multitasking abilities, and a knack for juggling executive schedules and priorities, I bring a fresh approach to optimizing administrative functions while driving measurable improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Save On Foods
Vancouver, BC
08.2021 - 08.2024
- Achieved a 50% increase in customer satisfaction ratings by implementing a new feedback system.
- Referred 100+ repeated callers to self-service options, improving customer satisfaction rating to 5 stars
- Successfully resolved 95% of customer issues on the first contact by enhancing team problem-solving skills and implementing a comprehensive issue-tracking system
- Categorized and prioritized customer problems on Google Drive, achieving 93% customer retention
- Increased the speed of issue resolution by 51% through sharing customer problems with seniors in real time via Google Sheets.
Administrative Assistant
Viara
Port Moody, BC
11.2022 - 04.2024
- Enhanced operational efficiency of the management team by optimizing administrative procedures, resulting in a 25% boost in meeting productivity.
- Increased financial accuracy by 25% through meticulous record-keeping and accurate payment processing.
- Optimized meeting schedules and preparation processes, significantly increasing team productivity.
- Improved data accuracy and completeness, enhancing overall database reliability and reducing data-related errors by 20%.
- Managed cross-functional projects to ensure prompt delivery and boost interdepartmental communication by 30%.
Lawyer
Fars Bar Association
Shiraz
09.2013 - 07.2021
- Reviewed contracts for accuracy and prepared closing documents as necessary.
- Achieved a 20% increase in successful client cases through thorough legal research and analysis.
- Presented and summarized cases to judges and juries, securing favorable verdicts for clients with a 90% success rate.
- Drafted and reviewed 50+ contracts, ensuring compliance with legal regulations and mitigating potential risks.
Executive Assistant
Fars Bar Association
Shiraz
08.2010 - 07.2013
- Provided top-tier administrative support to the Chief Executive, freeing up 25% more time for strategic planning and decision-making.
- Orchestrated the completion of over 30 high-impact projects, adhering to strict timelines and achieving a flawless 100% success rate.
- Engineered the logistics for 50+ high-profile seminars and workshops, earning a 95% attendee satisfaction rate and maintaining impeccable compliance with industry standards.
- Acted as a pivotal communication hub between the CEO and key stakeholders, boosting communication efficiency by 30% and solidifying professional relationships.
- Maintained rigorous confidentiality and integrity of legal documents, resulting in zero security breaches over an eight-year period and fostering trust within the organization.
- Seamlessly managed itineraries and travel logistics for all staff, achieving a perfect 100% satisfaction rate, and enhancing overall travel experiences.
Education
Master of Arts - Public Policy and Administration
Adler University
12-2023
Bachelor of Arts - Law
Bu Ali Sina University
05-2010
Skills
Advanced Technology Proficiency
Process Automation
Data Analysis and Reporting
Problem-Solving
Event or Project Coordination
Communication Mastery
Financial Management Support
Time and Task Management
Crisis Management and Flexibility
Industry-Specific Knowledge
Certification
- Career Essentials in Administrative Assistance by Microsoft and LinkedIn
- Communication Foundations
- Human Resources: Payroll Problem Solving Techniques
- Time Management Fundamentals
- Quick Books Payroll Essential Training
- Critical Thinking For Better Judgment And Decision Making
- Time Management Certificate Program - American Management Association (AMA).
References
References available upon request.
Timeline
Administrative Assistant
Viara
11.2022 - 04.2024
Customer Service Representative
Save On Foods
08.2021 - 08.2024
Lawyer
Fars Bar Association
09.2013 - 07.2021
Executive Assistant
Fars Bar Association
08.2010 - 07.2013
Master of Arts - Public Policy and Administration
Adler University
Bachelor of Arts - Law
Bu Ali Sina University
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