Simon Crebbin

• Provided operational support to 90 plus WVI agents, sharing knowledge and resources with positivity and enthusisam.
• Ensured correct process and procedure is implemented and consistently followed.
• Offered solutions and effective call resolution on escalations and complaints.
• Carried out day-day-day reporting duties accurately and efficiently to balance vacation bookings and associated processes.
• Member of Darkside Team balancing bi-monthly Accounts Receivable list, weekly Travel Agent Self Serve Cancels and monthly Clean-up report.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Trouble-shooting technical issues.
• Managed multiple e-mail in-boxes, collaborating widely with other supporting teams.
• Work with and support WestJet Vacations Key Account Managers and Agency Sales.
• Work closely in a Team environment of ten senior WVI Support Agents reporting directly to the Team Lead and WestJet Vacations Manager.
• Committed to the success of WestJet Vacations Support, WestJet Vacations and the company as a whole.

• Front line vacation sales agent with strong expertise in destinations and product
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Provide operational and sales support to the collective Travel Trade, to include established Corporate Accounts,
• Thorough understanding of WestJet and GDS generated bookings.
• Responsible for both WestJet Airlines and WestJet Vacations side of the business.
• Ability to work with a high level of knowledge and understanding of both the Sabre and TTS reservation systems
• Trusted with delivering on all of WestJet's guest promises and standards of service, with particular adherance to the WIN and established processes.
• Proactively approached problems, issues and opportunities with a positive attitude and enthusisam.
• Special Projects included MMT, Social media, Guest Relations and Schedule Change Team.
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Sales Super Agent

Also worked as SSA for the period 2005-2007

• Managed large sales territory representing Canada's leading Oil and Gas Industry publisher.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Drove new business development through qualifying leads, building relationships and executing strategic sales.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Responsible for $2,600,000/year in advertising sales.

• Managed over 1300 accounts for the exclusive publisher of Telus Directories.