Simoe Sua
San Jose
Summary
Dynamic professional with extensive experience in customer service and operations management at Home Depot. Proven track record in cash handling and staff training, enhancing customer satisfaction and team performance. Skilled in vendor relations and marketing strategies, consistently achieving sales targets while fostering a positive work environment.
Experienced with health club operations, including team leadership and customer satisfaction. Utilizes knowledge of fitness trends and wellness programs to enhance member experience. Track record of driving operational improvements and maintaining high standards of service.
Health and fitness professional with extensive experience in health club management, known for driving operational efficiency and member engagement. Focuses on team collaboration and achieving results, adaptable to changing needs of club environment. Expertise in staff development, member relations, and program implementation.
Organized Fitness Manager with experience in sales, project management and staff oversight. Consistently drives business growth and presents information to clients to promote enthusiasm for fitness classes and individualized training.
Overview
24
24
years of professional experience
Work History
Cashier
Home Depot
02.2001 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Food and Beverage Supevisor
VillaSport Athletic Club And Spa
03.2023 - 08.2024
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Scheduling staff and approve timecards and vacation requested.
- Order food , beverages , supplies from vendors
- Train new staff and assist with them with events and preparing food and beverages needed .
- Prepare meals for kids club .
- Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
Health Club Manager
Fitness 19
06.2021 - 01.2023
- Increased club revenue by creating targeted marketing campaigns for membership sales and retention.
- Improved Health Club''s online presence through consistent social media updates and website optimization.
- Streamlined administrative processes, implementing digital systems to reduce paperwork and improve efficiency in operations management.
- Evaluated staff performance regularly, identifying areas for improvement and providing constructive feedback.
- Managed daily operations for smooth functioning, including staff scheduling, facility maintenance, and budget management.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Delegated workplace responsibility to appropriate staff.
- Prepared billings and estimates for customers.
Front Desk Agent
The Right Stuff
09.2015 - 07.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
High School Diploma -
Tafuna High School
American Samoa06-1999
Skills
- Cash handling
- Point of sale operations
- Customer service
- Cash drawer balancing
- Sales transactions
- Staff training
- Order processing
- Schedule management
- Vendor relations
- Team leadership
- Catering coordination
- Scheduling staff
- Membership sales
- Marketing strategies
- Operations management
- Staff scheduling
- Employee training
- Problem solving
Accomplishments
- Supervised team of 12 staff members.
- Promoted from front desk to manager at fitness club.
- Resolved product issue through consumer testing.
Languages
Samoan
Full Professional
Timeline
Food and Beverage Supevisor
VillaSport Athletic Club And Spa
03.2023 - 08.2024
Health Club Manager
Fitness 19
06.2021 - 01.2023
Front Desk Agent
The Right Stuff
09.2015 - 07.2020
Cashier
Home Depot
02.2001 - 03.2025
High School Diploma -
Tafuna High School
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