Simmi Sharma
Security services
Calgary,AB
Summary
Devise and enforce security policies and procedures to safeguard the organization and its assets. Demonstrated success leading a security team and responding to urgent situations. Effectively engaged with dozens of clients, assessing their needs, and offering viable solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security field Supervisor
Garda world
01.2023 - Current
- Collaborated with local law enforcement agencies to address security concerns and share relevant information.
- Managed a team of security officers, ensuring adherence to company policies and procedures.
- Mentored junior staff members, fostering professional growth and development within the team.
- Established strong relationships with clients, maintaining open communication channels to address concerns promptly.
- Improved overall security by conducting regular site assessments and implementing necessary protocols.
- Maintained high levels of situational awareness during large-scale events, coordinating resources effectively to ensure public safety.
- Enhanced team efficiency through comprehensive training programs and performance evaluations.
- Developed emergency response plans for various situations, preparing the team for quick action when needed.
- Conducted thorough investigations into security breaches or violations, ensuring accountability and learning opportunities for the team.
- Reduced security incidents by proactively addressing potential risks and implementing preventative measures.
Security Personnel
Guardteck
12.2022 - Current
- Front Desk reception duties
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
- Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes.
- Expedited event set-up by coordinating access requirements for vendors and event staff members effectively.
Security Personnel
Commissionaire
08.2023 - 08.2024
- Worked at westwind police station with this company
- Enhanced security clearance processing by conducting thorough background investigations and documentation reviews.
- Reduced security risks by implementing strict access controls and monitoring of classified materials.
- Supported the onboarding process for new hires, ensuring timely completion of all required security paperwork and training.
- Maintained strict confidentiality when dealing with sensitive personal information, adhering to all applicable privacy regulations and guidelines.
- Prevented unauthorized access to sensitive areas by enforcing strict adherence to company policies and procedures.
Sales Associate
Star Liquor
07.2021 - 12.2022
- Maintaining a healthy environment at the workplace by checking the identification of customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Food Services Supervisor
Jugo juice
05.2021 - 12.2022
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Ordered new supplies and food to maintain service levels.
- Ensure the store meets all legal health and safety guidelines.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
Sales Associate
Ace Liquor Discounter
05.2020 - 03.2021
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Cash handling during the entire shift
- Dealing with difficult situations such as the prevention of intoxication and identifying false ID.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Psychology and Sociology
Khalsa College For Women
IndiaMaster of Arts - Sociology
Guru Nanak Girls College
IndiaDiploma - Criminal Justice Studies
Bow Valley College
Calgary, AB05.2021
Skills
- Patrol Supervision
- Staff Training and Development
- Security policy enforcement
- Emergency Response Planning
- Fire Safety Knowledge
- Access Control Management (Amag, proserve, C-Cure, Genetec security system, Otis and EMS system for elevators)
- Incident Investigation, Task Prioritization
- Safety and security procedures
- Security and Operations Management
- Fluent in English, Hindi, Punjabi (Shortly starting French)
- CCTV Monitoring and video export and Incident Investigation
- Physical Restraint Training (MOAB)
Accomplishments
Best employee in western region
Numerous time employee of month
Nominated for best report writing and control room duties
Nominated for best supervisor
Certification
- Security Services and Investigators Act (Individual License)
- WHMIS Certification
- Management of aggressive behaviour (MOAB) training
- Workplace Health and Safety for Security Workers
- Workplace Health and Safety for Supervisors
- Report Writing & Note taking
- Harassment in the workplace
- Customer Service Onboarding
- Diversity is YOU!
- Nisitohtamowin- An Introduction to Understanding Indigenous Perspectives in Canada
- AGLC (Alberta Gaming, Liquor and Cannabis Commission) Proserve Certification
- Protect Security Staff Training
- Food and Safety Certificate
- Driver’s License (Class 5 GDL)
- Standard first aid license
- Self-Defense with hands-on and hands-off property
- Conflict de-escalation
- Naloxone Training
- Trespass and vagrancy
- Aboriginal Awareness Training for cultural understanding.
- Tactical communication course
- Chameleon courses
- ICS I-100 Certification
- Confronting Racism certification
- Bomb Threat and Terrorist Threat
References
Upon request
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Certification: ICS 100 and 200, WHIMS, AGLC Proserve and protect, Standard first aid, Aboriginal awareness training , MOAB, additional 22 other certifications.
Timeline
Security Personnel
Commissionaire
08.2023 - 08.2024
Security field Supervisor
Garda world
01.2023 - Current
Security Personnel
Guardteck
12.2022 - Current
Sales Associate
Star Liquor
07.2021 - 12.2022
Food Services Supervisor
Jugo juice
05.2021 - 12.2022
Sales Associate
Ace Liquor Discounter
05.2020 - 03.2021
Bachelor of Arts - Psychology and Sociology
Khalsa College For Women
Master of Arts - Sociology
Guru Nanak Girls College
Diploma - Criminal Justice Studies
Bow Valley College
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