Simmi Gill
Delta,British Columbia
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Club16 Trevor Linden Fitness
01.2022 - Current
- Supervised day-to-day operations to meet performance, sales, quality and service expectations.
- Recruited and onboarded new employees, also designed and implemented comprehensive training programs for new hires.
- Handled escalated member concerns ensuring high level of customer satisfaction.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed and maintained staff schedules to ensure adequate coverage and efficient operation, balancing employee availability and business needs.
Sales Associate
Sport Chek
08.2021 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Business Administration
Kwantlen Polytechnic University
Richmond, BC04.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Operations Management
- Policy Enforcement
Timeline
Assistant Manager
Club16 Trevor Linden Fitness
01.2022 - Current
Sales Associate
Sport Chek
08.2021 - 10.2023
Associate of Arts - Business Administration
Kwantlen Polytechnic University
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