Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Simmi Duggal

Delta,BC

Summary

Collaborative and eager to use skills to represent and promote the organization professionally and effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2

Years of professional customer service experience

3
3

Certifications

Work History

Dispatcher

Concord Parking
09.2023 - Current
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

Curbside Ambassador

Concord Parking
06.2022 - Current
  • Enhanced communication efficiency by coordinating radio dispatch operations for multiple departments.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cashier

No Frills
01.2022 - 05.2022
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

Associate Of Arts - General Arts

Kwantlen Polytechnic University
Richmond, BC
01.2023

Skills

  • Communications Strategies
  • Professional Relationships
  • Active Listening
  • Customer Experience
  • Data Entry

Languages

English
Professional Working

Certification

Early Childhood Education

Traffic Control Person

Basic security Lisence

Timeline

Dispatcher

Concord Parking
09.2023 - Current

Curbside Ambassador

Concord Parking
06.2022 - Current

Cashier

No Frills
01.2022 - 05.2022

Associate Of Arts - General Arts

Kwantlen Polytechnic University

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Simmi Duggal